CGL is a provider of justice facility planning, design, and program management and maintenance solutions to justice facilities and other public facilities throughout the U.S. and internationally. CGL Facility Management, LLC provides comprehensive contract facility maintenance services to commercial clients.
A Brief Overview
Regional Operations Manager is responsible for the onsite personnel resources, and the administrative management of all program activities. The Regional Operations manager is responsible for general oversight as well as the safe and efficient execution of all maintenance activities within the region of assignment. This position is responsible for assigning resources, site employee management, contract compliance and customer satisfaction. The position is also responsible for employee development and retention for assigned accounts.
The Regional Operations Manager will also be responsible for site budget compliance and spending, as well as ensuring all staff are compliant with company policies. As a member of the management team, this position will actively participate in strategic and tactical functions related to reliability of client facilities, profitability, business development and industry leading standards.
What you will do
- Responsible for profit and loss performance for all assigned accounts.
- The implementation and delivery of all client maintenance programs, serving as the senior project manager for all projects and service contracts within the assigned area of responsibility.
- Work with in implementing the business unit's operation management strategy.
- Assists in developing and implementing local team strategies and action plans consistent with the strategies, goals and objectives of the FM business unit and the client.
- Provides regular feedback to the Senior Vice President and client on progress made towards achieving these plans and targets.
- Develops and supports short, intermediate, and long-range plans, programs, and strategies for FM business unit operations management, consistent with the site-operating plan and business unit's goals and objectives.
- Manages assigned operations personnel consistent with the CGL Facility Management culture, focusing on safety, quality, goal setting, performance management, career development; and attracting, developing, and retaining a high-performance workforce.
- Trains staff on company policies and procedures.
- Reviews performance metrics, analyze and make corrections as required.
- Performs quality control audits.
- Maintains document compliance with all Federal, State and Local OSHA, EPA, other governing agencies.
- Works closely with other CGL teams to assure that CGL objectives, strategies and interests are meet.
- Audits and analyzes maintenance program performance and formulates corrective actions when necessary to achieve contract compliance, customer satisfaction, and profit plans.
- Promotes "hands-on" management culture by regularly participating in account and customer satisfaction activities.
- Complete all required compliance, safety and developmental training as assigned.
- Performs all duties in accordance with the contract and company policy.
- Ensures all employees operate in a professional manner.
Qualifications
- High School Diploma or GED Required or
- Advanced training or degree in building maintenance, and skilled trades or other related experience Preferred
- 1-3 years multi-site experience in technical operations management in facility management systems and/or service industry to include working, coordinating, supervising, and planning mechanical/electrical maintenance functions Preferred and
- Previous experience managing Preferred
- Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance.
- EPA & HVAC certification is a plus but not required.
- Must be able to read blueprints and as-built drawings.
- Must have a valid driver’s license and insurance.
- Microsoft Office skills required (Word, Excel, Outlook, internet, etc.).
- Knowledge of Occupational Safety and Health Administration (OSHA) codes and regulations.
- Must be able to pass pre-employment drug test and criminal background check.
- Requires a self-motivated, team player who can multitask, and prioritize as well as demonstrate excellent communication and interpersonal skills, particularly the ability to interact effectively with our clients.
- Environmental Protection Agency (EPA) Certification Licensure in one or more trades Preferred and
- HVAC Certification Licensure in one or more trades Preferred
- DL NUMBER - Driver's License, Valid and in State Required
