“Be part of a company that is influential and the standard for a rapidly evolving industry!”
WHO ARE WE?
RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.
WHAT ARE WE LOOKING FOR?
The Configuration Manager leads a technical team responsible for the coordination of system architecture changes, data migration, and configuration across RealTime's suite of products. This role is critical in delivering a scalable and consistent customer experience by ensuring that product environments are accurately configured to meet client specifications. The Manager collaborates cross-functionally with Engineering/Dev Ops, Product, and Support teams to drive project execution, technical quality, and operational efficiency.
WHAT WILL YOU BE DOING?
- Lead a team of configuration and data migration specialists, overseeing the execution of technical projects such as system architecture builds, template configuration, API integrations, SSO, and database migrations.
- Establish team and individual development plans, supporting career growth, technical advancement, and role clarity.
- Coordinate technical scoping and resource allocation for incoming configuration requests, ensuring alignment with project timelines and business objectives.
- Maintain and evolve configuration standards, documentation templates, and delivery protocols to ensure technical consistency across all customer environments.
- Collaborate with the Product team to define and communicate user acceptance criteria for upcoming features that impact system delivery, configuration, and technical workflows.
- Monitor capacity, track progress against milestones, and support risk mitigation strategies for technical delivery projects.
- Serve as an escalation point for configuration-related challenges and blockers, working with cross-functional stakeholders to resolve system-level issues.
- Engage with customers, when appropriate, to clarify complex configuration requirements and ensure accurate technical implementation.
- Own the documentation and ongoing refinement of internal configuration tools, system setup guides, and team onboarding materials.
- Ensure accurate intake, tracking, and categorization of Professional Services case submissions related to configuration and migrations.
- Support cross-departmental training efforts to improve organizational understanding of configuration dependencies and system architecture standards.
- Maintain compliance with company policies and procedures, including HIPAA regulations and data privacy standards. This role may view PHI as part of daily duties.
WHAT DO YOU NEED?
- 1+ year of experience managing technical teams and projects in a SaaS or healthcare technology environment.
- Strong working knowledge of system configuration, data structures, and integration principles.
- Experience managing cross-functional technical projects from scoping through delivery.
- Exceptional organizational, problem-solving, and communication skills.
- Ability to lead with clarity in a dynamic and evolving environment
WHAT SETS YOU APART?
- 2+ years of supervisory or management experience preferred.
- 1+ years of experience within the clinical research industry or biotech fields
- Bachelor’s degree or equivalent experience
WHAT IS IN IT FOR YOU?
- The company sponsors health insurance, long-term disability, and life policies..
- Unlimited Paid Time Off.
- 9 paid Holidays.
- Paid Parental Leave.
- Work Anniversary Bonus.
- Participation in the Employee of the Quarter Program.
- Monthly $100 Connectivity Stipend Reimbursement.
- RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.
All successful candidates must complete and pass reference and background checks.The desired salary must be indicated for the application to be considered.The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility.Thank you for your interest in RealTime eClinical Solutions.
70000.00 To 80000.00 (USD) Annually
