Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Overview
At Freshworks, quality isn’t a checkpoint—it’s part of our engineering DNA. As a Lead Software Engineer in Test, you’ll be the technical owner of automation strategy and test architecture for products used by thousands every day. You’ll work at the intersection of code, tooling, performance, and product confidence—ensuring we ship fast without breaking things.If you think like a developer, test like a user, and automate like an architect—this role is built for you.
Responsibilities
- Own and evolve the entire testing lifecycle—strategy, tools, coverage, and automation ROI.
- Build scalable automation frameworks for UI, API, and microservices.
- Define quality gates across SDLC and drive shift-left testing practices.
- Lead performance, non-functional, and cross-browser testing initiatives.
- Partner with Dev and DevOps teams to integrate automation into CI/CD pipelines.
- Drive continuous improvement in test coverage, stability, and developer confidence.
- Provide technical leadership across multiple QA pods.
- Review test code, mentor team members, and guide debugging and root cause analysis.
Requirements
- 7–9 years of experience in QA automation and engineering.
- Problem-Solving & DSA: Solves medium-level algorithmic problems with optimized time/space complexity, using the right data structures, demonstrating strong analytical thinking and applying OOP for extensible automation code.
- Test Automation: Expertise in Selenium automation (Webdrivers, Xpath, CSS Selectors), proficient in UI & API automation, and experienced in Automation Framework Development.
- Testing Methodologies: Deep understanding of STLC, Test Management, Test Strategy, Test Coverage, and various Test Frameworks, including release processes. Proven experience developing reusable test frameworks from scratch.
- Manual Testing: Competence in performing comprehensive manual tests.
- Communication: Clearly articulates thought processes and problem-solving approaches.
- Leadership & Collaboration: Demonstrates ownership, effective teamwork, and potential for mentoring.
- Hands-on with tools like Selenium, Postman, JMeter, or similar for UI/API/performance testing.
- Experience in CI/CD pipelines, test strategy planning, and automation architecture.
- Strong debugging and defect analysis skills in distributed systems.
Qualifications
- Degree in Computer Science, Engineering, or a related technical field.
- Hands-on mindset—someone who codes and tests at production-level standards.
- Excellent understanding of functional, regression, and non-functional testing types.
- Solid communicator with a bias for documentation, collaboration, and high standards.
- You love making things faster, better, and more reliable—at scale.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
