Lyra Technology Group is looking for a full-time, Senior IT Engineer to join the team at one of our operating companies, Sterling Technology in Charlotte, North Carolina. The Senior IT Engineer will serve as a senior technical resource within our Proactive Services department. This role focuses on technology alignment, client infrastructure assessments, remediation planning, and implementation of high-level IT solutions. You will help bridge the gap between strategic IT guidance and technical execution by working closely with vCIOs, account managers, and service delivery teams to ensure clients’ IT environments are secure, standardized, and aligned with best practices.
A bit about Lyra…
Lyra Technology Group is a private equity-backed holding company that invests and operates in industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
A bit about Sterling Technology…
Sterling Technology Solutions is proud to provide small and mid-sized businesses with customized Microsoft Windows Server solutions, Windows operating systems, Mac OS X integration, cloud computing, and disaster planning services. We specialize in customized, efficient, and professional IT management solutions. We keep all of our IT services in-house in our Charlotte, NC office, and we pride ourselves in communicating clearly with our clients from the initial consultation all the way through the maintenance and upkeep phase.
We take pride in and ownership of everything that we do at Sterling. We stand behind our results and hold ourselves accountable for your business IT operations. Since 2003, our mission has been to help other local North Carolina businesses succeed. Our ultimate goal is to help you maximize your business’ profitability and success through our innovative, managed IT solutions. Contact us for a free consultation.
Your work as the Senior IT Engineer includes several components:
• Perform regularly scheduled Technology Alignment Reviews across client environments. • Assess client infrastructures against MSP-defined best practices and standards. • Document gaps, create remediation plans, and escalate strategic items to the vCIO. • Proactively identify and reduce risk by addressing known misconfigurations or vulnerabilities. • Identify customer technical risks and collaborate with internal teams appropriately. • Assist with escalated projects and complex service requests, including server upgrades, network redesigns, Azure/M365 migrations, and firewall deployments.
• Drive complex problem resolution across servers, networks, cloud services, and security layers. • Maintain a high level of customer satisfaction. • Build strong and trustworthy customer relationships. • Communicate effectively with both technical and non-technical stakeholders. • Ensure client documentation in IT Glue is accurate, up to date, and standardized. • Contribute to ongoing improvement of internal standards, checklists, and best practices. • Perform other appropriate duties and responsibilities as assigned. • Adopt continuous learning and improvement practices in all aspects of the position.
Our ideal Senior IT Engineer has the following technical qualifications:
• 5-8 years of experience as IT Project Engineer or equivalent.• 3 years of experience implementing new technology.• Experience working with Azure and Microsoft 365.• Experience installing firewalls.• Understanding of routing tables.• 5+ years' experience executing projects for an MSP.• Excellent interpersonal and verbal/written communication skills.• Ability to translate and clearly communicate complex technical concepts to non-technical individuals.• Problem-solver with strong organizational and analytical skills.• A degree in a technology or business-related field is preferred.• Technical certifications from Microsoft, VMWare, Cisco, Dell, etc.
are not required, but a plus.The targeted base compensation for this role is $80,000-$90,000 per year and will operate out of the Charlotte, North Carolina office on a hybrid basis.If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you. Apply today to join the Sterling Technology team and help deliver technology solutions that drive real business value!
