[WEBTOON] HR Operations Manager (U.S.)

Key Responsibilities: Payroll Administration & Labor Cost Management

• Oversee accurate and timely payroll processing for U.S. and international employees in compliance with applicable regulations.
• Review and reconcile payroll inputs including timecards, PTO, retroactive pay, and tax notices to ensure data integrity.
• Partner with Finance to manage labor cost forecasting, budgeting, and monthly spend reporting, driving alignment between payroll data and business financial plans.
• Act as a key liaison between employees, HR, Payroll team, and Finance to resolve complex payroll issues and ensure transparency.
• Coordinate with the Stock Plan Administration team to ensure accurate payroll processing of equity-based compensation, including RSUs and stock options, in compliance with tax and reporting requirements.

Key Responsibilities: Benefits Strategy & Vendor/Broker Relations

• Lead benefits administration, including enrollment, vendor and broker management, renewals, and compliance audits.
• Build and maintain strong relationships with benefits vendors and brokers to negotiate terms, resolve escalations, and optimize cost and service delivery.
• Collaborate with Finance and HR Business Partners to monitor benefit costs, eligibility, and cost allocations.
• Ensure compliance with ACA and other regulatory requirements related to benefits administration.

Key Responsibilities: Fringe Benefits & Employee Reimbursements

• Manage fringe benefit programs, reimbursement workflows, and communications across multiple departments and cost centers.
• Ensure timely, accurate processing and reporting of employee reimbursements.
• Vendor & Invoice Management
• Oversee invoice processing, monthly reconciliations, and payment management for payroll and benefits vendors.
• Coordinate closely with Finance to ensure proper coding and cross-entity expense tracking for budget adherence.

Key Responsibilities: HR Operations & Process Optimization

• Develop, maintain, and continuously improve HR workflows, procedures, and system configurations to enhance operational efficiency and compliance.
• Utilize data analytics to generate actionable insights supporting workforce planning, compensation analysis, audits, and executive reporting.
• Lead or actively contribute to cross-functional projects involving HR, Payroll, Finance, IT, and external partners to drive process improvements and technology adoption.
• Monitor regulatory changes and ensure ongoing policy compliance within HR operations.

Key Responsibilities: Employee Onboarding & HR Support

• Ensure accuracy and completeness of employee data in HRIS systems.
• Support onboarding processes with benefits education and HR system navigation.
• Serve as a resource for escalated benefits and payroll inquiries, partnering with HR teams to enhance the employee experience.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field.
• 5+ years of progressive HR operations experience, including at least 2 years managing payroll, benefits, or HR operational teams.
• Proven experience managing labor cost budgets and collaborating with Finance teams.
• Demonstrated expertise in vendor and broker relationship management, contract negotiation, and cost optimization.
• Strong knowledge of U.S. payroll and benefits regulations; international experience is a plus.
• Hands-on experience with HRIS and payroll systems; ADP strongly preferred.
• Advanced skills in Excel or Google Sheets, including data reconciliation, analysis, and reporting.
• Strong project management and problem-solving abilities with attention to detail.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to build effective cross-functional partnerships and influence stakeholders at multiple levels.
• Experience mentoring or managing junior staff is a plus.
• Fluency in Korean is strongly preferred.