Voice IT Field Support Specialist

Independent SoftwareColumbia, Maryland, United StatesOnsite

What You Will DoAs a Voice IT Field Support Specialist, you will provide hands-on technical support to install, maintain, and troubleshoot IT and voice systems across government sites. You will be responsible for preparing, configuring, and deploying computing equipment and communications hardware, while ensuring operational continuity and security compliance. Your work will involve both independent tasks and collaboration with site personnel, often requiring physical setup and transport of devices.Key Responsibilities

Conduct site surveys to evaluate current configurations and user needs.
Prepare installation documentation, drawings, and implementation schedules.
Install, configure, and test workstations, printers, teleconferencing devices, and peripheral hardware.
Maintain, repair, and troubleshoot computers and telecommunications equipment.
Install and maintain cabling (fiber optic/Ethernet) and telephone systems.
Provide user training on hardware functionality and best practices.
Document all configuration changes and service activities.
Perform physical labor, including lifting equipment up to 50 lbs and working in tight spaces.
Travel locally using a company vehicle to complete on-site support assignments.
Work an assigned 8-hour shift within the hours of 6:00 AM to 6:00 PM

Required Skills and Qualifications

Proficient in troubleshooting and repairing hardware and peripherals.
Experience installing and configuring Windows operating systems and software applications.
Knowledge of antivirus software, patch management, and basic networking.
Ability to interpret technical manuals and schematics.
Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
Familiarity with Active Directory policies and security.
Excellent time management, communication, and customer service skills.
Capable of working independently with minimal supervision.
Comfortable working in both office and field environments.

Education and Experience

High school diploma or GED with 0–2 years of relevant technical experience.
Substitution: Associate’s or Bachelor’s degree in a technical field may substitute for experience.

Certifications

Must meet DoD 8570 IAT Level I requirements.
Preferred: CompTIA Security+ CE or equivalent certification.

Clearance Requirement:

Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Life at Independent Software

Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation. Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams. Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile. Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.

Thrive Here & What We Value- Independent Software fosters a collaborative work environment where teamwork and open communication are highly valued.- The company prioritizes employee wellbeing with benefits such as health insurance, retirement plans, and paid time off.- Independent Software is an Equal Opportunity Employer (EOE), M/F/D/V.- Emphasis on teamwork and adaptability in a dynamic environment.- Focus on customer communication and relationship building.- Commitment to providing high-quality IT services to clients at all times.- Support for ongoing learning and professional development opportunities.- Independent Software values its employees, offering growth and development opportunities.- The company encourages continuous learning through training programs and mentorship.- Prioritizes worklife balance with flexible schedules and telework options when possible.