Operations Coordinator/Associate
About Us:The 1916 Company is the world’s leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collector’s Lounges in important watch markets worldwide, The 1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry – both new and pre-owned – by the most respected brands, a dynamic media platform, and the support of trusted client advisors.
The 1916 Company’s vibrant community extends from coast to coast and around the world. Position Overview:The 1916 Company, a leader in the global luxury watch market, is seeking a driven and detail-oriented Operations Coordinator/Associate to support both the Sales and Operations teams. This position is ideal for a motivated individual who thrives in a fast-paced environment, enjoys wearing multiple hats, and is eager to grow professionally. The role spans critical operational functions including shipping, receiving, intake, inspection, and sales support.
You will play a key part in ensuring that all watches and materials are processed accurately, securely, and in alignment with brand and company standards. Key ResponsibilitiesOperations Support
- Receive and register high-value client packages and incoming products.
- Document and photograph watches and materials in accordance with brand and company standards.
- Safely handle and organize all incoming items under surveillance to maintain accuracy and security.
- Confirm watch authenticity using proprietary tools, third-party verification, or in-house watchmakers.
- Build product profiles in NetSuite, entering accurate watch details and photos.
- Package and ship outbound watches for service, transfer, or return, ensuring proper materials and protocols are used.
- Physically transfer inventory between storage or operational locations.
- Open service returns under camera and prep them for re-inventory.
- Follow up on work in progress with service teams or external partners.
Inspection & Quality Control
- Perform visual inspections to verify authenticity and assess condition.
- Estimate repair needs based on age, condition, brand, and market value.
- Apply working knowledge of watch brands such as Rolex, Tudor, Omega, and more.
Sales Support
- Work closely with Watch Traders and Sales Associates to prepare products for sale and delivery.
- Ensure all necessary documentation and accessories accompany each watch.
- Follow up on package deliveries, confirm client information, and assist with payment processing.
- Engage in correspondence with clients when needed to support transactions or resolve issues.
Qualifications
- 2+ years of experience in a retail, logistics, or service-oriented environment (luxury or watch industry preferred).
- Strong attention to detail and organizational skills.
- Tech-savvy, with proficiency in Microsoft Office and experience using inventory or ERP systems (e.g., NetSuite).
- Ability to thrive in a multi-functional role, with a strong sense of urgency and accountability.
- Comfortable interacting with affluent clientele in a polished and professional manner.
- Passion for learning and developing within the luxury goods industry.
