VTC Field Support Specialist

Independent SoftwareColumbia, Maryland, United StatesOnsite

What You Will DoAs a VTC Field Support Specialist, you will provide on-site technical support for video teleconferencing (VTC) systems and end-user equipment. You will be responsible for the installation, configuration, troubleshooting, and maintenance of IT hardware and communication systems across customer environments. You will ensure continuous system functionality, resolve technical issues, and support mission-critical communication needs.Key Responsibilities

Install, operate, maintain, and repair end-user devices including VTC systems, personal computers, thin clients, phones, printers, pagers, radios, and monitors.
Perform hands-on and remote technical support for integrated systems and subsystems.
Troubleshoot and resolve hardware/software issues for VTC and associated devices.
Install and configure software at customer and field locations.
Read and interpret technical manuals, diagrams, and schematics.
Maintain a high level of customer service and ensure user satisfaction.
Document support activities and technical resolutions accurately.
Work independently or as part of a team to complete assigned tasks in a timely manner.

Required Skills and Qualifications

Expertise in the installation and support of VTC systems and end-user hardware.
Proficient in troubleshooting technical issues related to devices and software.
Knowledge of Active Directory security policies and remote user support.
Skilled in reading and understanding technical documentation.
Strong problem-solving and analytical abilities.
Effective time management and task prioritization skills.
Excellent written and verbal communication to interface technical and non-technical users.
Ability to work with minimal supervision in a fast-paced environment.

Education and Experience

Minimum: High school diploma or GED with 4+ years of relevant technical experience
Associate’s degree and 2+ years of relevant experience may be accepted in lieu of the experience requirement.

Certifications

DoD 8570 IAT Level I Certification (e.g., CompTIA Security+ CE)

Clearance Requirement:

Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Life at Independent Software

Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation. Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams. Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile. Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.

Thrive Here & What We Value- Independent Software fosters a collaborative work environment where teamwork and open communication are highly valued.- The company prioritizes employee wellbeing with benefits such as health insurance, retirement plans, and paid time off.- Independent Software is an Equal Opportunity Employer (EOE), M/F/D/V.- Emphasis on teamwork and adaptability in a dynamic environment.- Focus on customer communication and relationship building.- Commitment to providing high-quality IT services to clients at all times.- Support for ongoing learning and professional development opportunities.- Independent Software values its employees, offering growth and development opportunities.- The company encourages continuous learning through training programs and mentorship.- Prioritizes worklife balance with flexible schedules and telework options when possible.