Client Partner (Retail)
With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 4500+ professionals working on a worldwide ambition.We are organized in complementary chapters – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Low Code, and Microsoft.We help the world’s top 250 companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models.
In addition to high-quality consulting, we also provide offshoring and nearshoring services.For more details please visit www.xebia.com
Job Title:
Client Partner (Retail)
Location:
Remote – Seattle, WA
Overview
We are seeking an experienced Client Partner with deep expertise in the Retail and Consumer Packaged Goods (CPG) sectors. In this role, you will manage and grow strategic client accounts, foster strong executive relationships, and deliver tailored IT consulting solutions that align with the evolving needs of Retail and CPG businesses. Your understanding of industry-specific challenges, digital transformation trends, and operational models will be key to driving client success and business growth.
Responsibilities:
- Manage and grow existing client accounts within the Retail and CPG domains, serving as the primary point of contact and trusted advisor to key stakeholders.
- Understand the unique business models, supply chain dynamics, and customer engagement strategies of Retail and CPG clients to deliver relevant and impactful solutions.
- Collaborate with internal teams and partners to design and deliver value-added IT consulting services that address industry-specific challenges such as omnichannel integration, demand forecasting, inventory optimization, and consumer insights.
- Conduct regular account reviews to assess satisfaction, identify improvement areas, and propose enhancements aligned with client goals.
- Identify upselling and cross-selling opportunities by leveraging your knowledge of Retail and CPG trends, including digital commerce, personalization, and sustainability.
- Develop and execute account growth strategies, including penetration plans and executive engagement roadmaps.
- Stay informed on industry trends, regulatory changes, and emerging technologies such as AI/ML in retail analytics, IoT in supply chain, and cloud-native solutions for CPG operations.
- Prepare and deliver compelling presentations, proposals, and reports that articulate the value of our services in the context of Retail and CPG transformation.
- Maintain accurate records of client interactions, opportunities, and account status in the CRM system.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree is a plus.
- Minimum of 8 years of account management experience in the Retail and/or CPG sectors, preferably within an IT consulting or technology solutions environment.
- Deep understanding of Retail and CPG business processes, including merchandising, category management, trade promotions, and direct-to-consumer strategies.
- Proven track record of managing and expanding client relationships, achieving revenue targets, and delivering high client satisfaction.
- Strong communication, presentation, and relationship-building skills with the ability to engage senior executives and cross-functional teams.
- Analytical mindset with the ability to translate business needs into technology solutions.
- Proficiency in CRM tools and Microsoft Office Suite.
- Willingness to travel as needed.
Benefits We Are Proud to Provide!
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare and Dependent Care)
- Short-Term and Long-Term Disability
- Life and AD&D Insurance
- Employee Assistance Program
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
Xebia is committed to creating an inclusive and diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Please feel free to share your preferred pronouns with us during the application process.All persons hired will be required to verify identity and eligibility to work in the United States, and to complete any required employment eligibility forms.
