Senior Technical Support Engineer at Saviynt

WHAT YOU WILL BE DOING

Communicate with end users/businesses to explain the issue(s) and solutions for
implementation related questions
● Provide technical analysis for the production incidents, resolution, and root cause
analysis for the incidents
● Publish knowledge articles for the incidents and service requests, prepare technical
documents for the standard operating procedures
● Identify, debug and troubleshoot break fix issues and take it to a resolution
● Respond and resolve issues within agreed service levels
● Work closely with Engineering and DevSecOps teams for activities related to
supporting the IAM and CPAM service offerings

WHAT YOU BRING

Strong Domain knowledge in Identity and Access Management (IAM)
● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
Sailpoint, OIM or ISIM
● Knowledge and experience in invoking REST/SOAP web services using tools such as
Postman
● Database : Extensive experience in database operations & SQL
● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
● Basic knowledge of operating systems such as Linux, Unix & windows
● Prior experience integrating with any SSO providers
● Experience working with global Customers and strong customer focus
● Excellent written and verbal communication skills
● Keywords: Cloud, Java, Scripting, Linux, SQL
● Minimum 5 years experience in implementing various IGA solutions

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Life at Saviynt

Saviynt offers complete access governance and intelligence solutions for critical Data, Workloads, DevOps Resources, and Access to critical applications on Cloud and Enterprise. Saviynt combines granular application access, risk and usage analytics, real-time prevention with out-of-box risk signatures and SOD rules to address security & compliance needs for the enterprise.

Saviynt secures critical applications and service providers including:

Cloud Productivity Apps: Office 365, Box, Google Apps, DropBox
Cloud Infrastructure Providers: AWS, Azure
Cloud SaaS Apps: Salesforce.com, Concur, Git, Successfactors, Oracle Fusion, etc.
Enterprise Apps: SAP, Epic, Oracle EBS, McKesson, Cerner, PeopleSoft, Guidewire, etc.
Big Data Platforms: SAP HANA and Hadoop

Thrive Here & What We Value

Competitive salary and performance-based incentives

Comprerancial benefits package (health, dental, vision)

Remote-first culture with flexible work schedules

Opportunities for professional growth within a fast-growing company

High-growth, Platform as a Service focused on Identity Authority

Welcoming and positive work environment

Resilient and dynamic work atmosphere

Equal opportunity employer

Collaborative, high-performing team

Emphasis on employee experience and satisfaction

Job Functions1. Communication2. Technical Analysis3. Knowledge Management4. Troubleshooting5. Service Level Response

Job Requirements1. Minimum 5 years experience in implementing various IGA solutions2. Prior experience integrating with any SSO providers3. Handson experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM4. Strong domain knowledge in Identity and Access Management (IAM)5. Extensive experience in database operations & SQL

Skills1. Identity and Access Management (IAM)2. Configuring and deploying IAM tools3. REST/SOAP web services4. Database operations & SQL5. Scripting languages such as Shell, Javascript, Python, Groovy6. Operating systems like Linux, Unix & Windows7. SSO providers1. Strong customer focus2. Excellent written and verbal communication skills

Senior Technical Support Engineer

WHAT YOU WILL BE DOING

WHAT YOU BRING

Life at Saviynt

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