At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.
The Implementation Services team is a thoughtful, collaborative, and growing team whose mission is to ably establish clients and partners onto the Collective Health platform. We are the first interaction with a client post-sale and the impact of our interaction plays a significant role in the future success of our members. As a team, we guide clients and partners through implementation with expertise, empathy, and creativity.The Implementation Program Manager is a client-facing, cross-functional project management role.
In this role, you own the implementation experience from start to finish by managing project plan(s) and domains while coordinating with subject matter experts throughout Collective Health - Eligibility, Benefit Plan Design, Finance, etc. - and external partners. Working alongside the Account Management team, this role prioritizes the client experience and establishes a relationship of trust and transparency. This role gives the space to be both highly collaborative as well as the ability to take ownership over the success of a project.
What you'll do:
- Scope, execute, and manage the implementation process for complex clients onto Collective Health’s Workforce Health Management System, interfacing directly with clients, partners, and internal experts to build a strong foundation for client satisfaction, partnership, and success.
- Lead cross-functional coordination with commercial, CX, MX, Product, Marketing, Finance, and Legal teams to manage customization requests, partner integrations, and risk escalations across a client portfolio inclusive of small, medium, and enterprise clients
- Identify opportunities and develop process improvement and efficiency strategies to scale implementation capacities, improve the client experience, and reduce the cost to implement over time.
- Manage client expectations, dependencies, and deliverables throughout the implementation process to ensure a positive client experience in which key milestones are met on-time and within scope.
- Ensure leadership visibility on the project by providing regular updates, managing stakeholder communication, preparing reports, developing visibility strategies, and integrating feedback from executive stakeholders.
To be successful in this role, you'll need:
- To be self-motivated, intellectually curious, and take ownership for everything you do
- To pay extreme attention to detail
- To think critically and are willing to question the status quo in a constructive and thoughtful manner
- To be a committed team player
- To thrive on change and are enthusiastic about being along for the ride and learning from our experiences together
- To enjoy the excitement of a fast growing, but warm and friendly, team focused on a purposeful business
- A sense of humor, altruism, appeal, and want to make a positive impact
- A passion for Collective Health’s mission to transform the health insurance experience for employers and their employees
Qualifications:
- 7+ years experience implementing and managing complex and/or technical projects in the healthcare industry (TPA, Network/Partner, Consultant)
- Experience working with employer benefits teams (HR and/or C-Suite Executives)
- Proficient with project management tools, Smartsheet preferred
- Proficient with G-suite applications
- Ability to speak and connect with both technical and business personnel, at all levels
- Ability to make progress, recommendations and decisions with incomplete information
- Identify, evaluate and lead teams through prioritization activities
- Excellent verbal, written and interpersonal communication skills
Pay Transparency Statement
This is a hybrid position based out of one of our offices: San Francisco, CA, Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-hybridThe actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.San Francisco, CA Pay Range$120,000—$150,500 USDLehi, UT Pay Range$96,300—$120,500 USDPlano, TX Pay Range$105,575—$132,550 USD
Why Join Us?
- Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.
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