About Forcura
Forcura, a leading healthcare technology company with a deep commitment to enabling better patient care, facilitates safe patient transitions and care coordination on behalf of providers across the continuum. The Forcura Care Coordination Platform combines provider workflow and collaboration tools, patient and provider engagement capabilities and analytics powered by frictionless clinical data exchange to support the unique needs of healthcare providers across numerous care settings and services.
The company has received awards for Fastest Growing Company for five consecutive years, Best UI/UX Design in SaaS, and Best Places to Work by Inc. Magazine.Position SummarySupports new and existing clients in the set up and use of purchased software. Interacts directly with assigned clients, maintaining positive relationships. Establishes user accounts and provides log-in credentials, receives, uploads, and validates client data, configures features, and provides end-user training. Assists clients with ongoing data or system maintenance over the course of the contract.
Creates and provides system or implementation process documentation. Suggests feature or functionality changes or enhancements to product management based on client feedback. Escalates concerns or issues to the account management team. May provide pre-sales or proof-of-concept assistance to the sales team or prospective clients during the sales cycle. Handles complex issues and problems and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Job Duties• Expertly operate our proprietary web-based and mobile applications• Consult with new clients to understand their unique business needs in order to effectively configure the Forcura platform• Create and implement project plans that keep the client informed and on track throughout the onboarding process• Efficiently manage the implementation of multiple clients simultaneously from initial introduction through Go-Live• Continuously train and educate clients on the Forcura product offering and platform functionality• Maintain detailed knowledge base articles for client and internal use• Travel when required• All other job related duties as assigned.Minimum Requirements• High School Diploma or equivalent• 2+ years of Project Management and/or SaaS implementation experience• Excellent organization and analytical skills• Superior solutions-oriented and complex problem-solving skills• Outstanding verbal and written communication skillsPreferred Qualifications• Bachelor’s Degree from an accredited institution• Healthcare or technology industry experience• Prior project planning experience Physical Demands of Our Work Environment• This position is in an office environment and uses a computer and other office equipment as needed to perform duties.
The noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.• The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Forcura is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at careers@forcura.com. We will make every effort to respond to your request for disability assistance as soon as possible.Forcura is an E-verify employer.
Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.
