About defi SOLUTIONS:
defi SOLUTIONS is a loan origination technology, servicing and analytics solutions company for the auto industry. defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. The most successful managers at defi build their team to have a core quality foundation to deliver quality that WOW’s our client and their customer.
They use the tools available to deliver strong performance management to exceed client service levels 95% of the time. They have a strong quality focus and can effectively manage their department using all of ISO9001:2015 standards. This role has multiple career paths and is for people who are looking to build a career in Operations management or Account management. We are looking for people who want to be promoted into something more in the next 12-24 months.
Position Purpose
:This position is responsible for our Document Management Team who support the auto finance business (leases and loans), as well as banking clients at financial institutions by imaging physical documents and distribute digital workflows to teams both internally and client facing.
Essential Job Responsibilities
:
Enhance productivity and streamline processing to achieve at least 10% improvement year over year. Hire and retain top talent to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor. Ensure your team is engaged and doing their best for the businessDemonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision. Perform staff coaching a minimum of 30% of time as a priority of job function.Ability to create and follow policy and procedures 100% of the time. Respond to client inquiries within 24 hours.Perform other duties as assigned Required Qualifications:
- Five + years of demonstrated increase in responsibility with prior supervisory/ management experience required
- Previous management experience in document imaging/mailroom environment required
- Intermediate proficiency in PC/Windows related software (e.g. MSWord Excel) required.
Preferred Qualifications:
- Previous experience in a financial services/banking environment preferred
- Experience with assisting with new client launches preferred
- Bachelor’s degree required. Business Administration or similar focus preferred.
Additional Skills/Knowledge
:
- Demonstrated ability/experience in team building.
- Ability to create and analyze reports.
- Strong financial/metrics-based background.
- Experience in managing and implementing process redesign.
- Strong interpersonal and negotiation skills.
- Strong customer service skills.
- Excellent organizational skills and attention to detail required.
- Ability to work effectively with minor supervision.
- Must be able to work in a fast-paced environment with daily work processing deadlines.
- Must be able to handle multiple tasks/projects simultaneously.
- Excellent coaching mentoring team building skills.
- Ability to manage and participate effectively in a team atmosphere.
- Must have strong problem solving/analytical skills.
- Sales orientated self-starter with strong interpersonal and negotiating skills
- Excellent listening skills.
- Excellent verbal and written communication skills.
- Experience with OCR (Optical Character Recognition) and Robot Process Automation a plus.
Travel Required
:
- 5-10% potentially during client launches
50000.00 To 75000.00 (USD) Annually
