Job Title (Date): IT Solutions Engineer (June 2025)
Department:
Information Technology
Employee Type:
Full-time
Reports to: Manager – IT Applications Development
FLSA Status:
Exempt
Travel Required:
None
Supervisory Responsibility:
None
Salary Range: $84,398 - $126,598
Posting Period:
June 16, 2025 – June 30, 2025
*Typically, initial wage is set between the minimum and the midpoint of the salary range depending on the employee’s qualifications and experience.
Summary of Responsibilities:
The IT Solutions Engineer plays a vital role in the full Agile development lifecycle of the enterprise pension administration systems. This includes active participation in planning, development, testing, and deployment activities. The role is also responsible for monitoring the application's technical operations and performing corrective actions as needed. Additionally, the Solutions Engineer oversees third-party COTS products by ensuring their availability, troubleshooting issues, and managing their lifecycle.
Essential Duties and Responsibilities:
- Analyze, design, develop, implement, and support enterprise pension administration system (SMART) using Agile methodologies and technologies such as C#, ASP.Net, XML, JavaScript and related tools.
- Automate SMART operations—including batch processing, post-processing cleanup, and related tasks—to optimize runtime performance and improve efficiency through proactive monitoring and alerting mechanisms.
- Evaluate SMART operational data growth (file systems, database, etc.) and implement a technical solution to effectively manage and control data growth.
- Perform database-related tasks, including developing SSRS reports, writing SQL queries, and executing data fixes, while ensuring the integrity of the production database is maintained.
- Develop a comprehensive understanding of the SMART application ecosystem—including components such as PlanetPress, Workflow, Imaging, SFTP, and Centralized Printing—and take ownership of its ongoing maintenance and support, including product lifecycle management.
- Perform troubleshooting activities to support the performance, uptime, and stability of the SMART business application, including analysis and resolution of issues related to software, SQL, PowerShell scripts, and data fixes.
- Perform SMART configuration management by executing build and deployment activities for software releases
- Perform both independently and in a team-oriented collaborative environment which promotes “One IT”.
- Provide after-hours technical support as required by the needs of the organization.
- Research, learn, and apply Generative AI (GenAI) development tools to support the Agile development lifecycle, with the goal of reducing development cycles and optimizing software performance.
- Design and build product deliverables according to specifications, and escalate technical design or specification issues, as needed.
- Expected to demonstrate good interpersonal skills, be an excellent team player, and behave in a professional manner.
- Ensures the confidentiality, integrity, and security of all Personally Identifiable Information (PII) and Protected Health Information (PHI) data by strictly adhering to federal and state laws, regulations, polices, and best practices for data protection and access control.
- Other responsibilities as assigned.
The incumbent is required to:
- Carry a cell phone with text messaging capabilities to respond to daily business needs.
Educations and Skills/Qualifications:
- Bachelor's degree (B.S.) in computer science or related field;
- Five years related experience and/or training; and
- Three years’ experience with Power Shell or other scripting language and
- Three years’ experience in IT operation (FTP, batch etc.) management
- Highly organized with strong attention to detail skills
- Ability to identify key and underlying complex problems and resolve them appropriately
- Ability to work independently with little oversight
- Equivalent combination of education, skills, and experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions:
This role operates in a professional office environment and is subject to prolonged periods of sitting or standing at a desk and working on a computer. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and may need to be able to lift up to 10 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Information Technology staff members are eligible to work remotely 2 days per week, after 30 days of employment.
Remote working days are not guaranteed and subject to change based on organizational needs.
Competencies:
SERS Specific:
Focus on Service - Employee demonstrates dedication to delivering service that meets or exceeds the needs and satisfaction of our members, retirees, employers, and fellow employees. Actions and decisions put the needs of the customer first. Establishes and maintains effective relationships with customers and seeks feedback to use for improvement.Accountability - Takes personal responsibility for one’s work in both successes and failures. Shows commitment and dedication in one’s work. Follows through on all projects, goals, commitments made to others, and all other aspects of one’s work.
Consistently shows attention to quality, accuracy, and completeness of work activities. Uses failures as opportunity to learn and grow. Attends work and arrives as scheduled.Collaboration - Interacts with others in ways that demonstrate teamwork and cooperation. Builds partnerships and works collaboratively with others at all levels of the organization to achieve goals and support ONE SERS. Acknowledges others’ contributions and considers their ideas without judgment. Focuses energy on working together to find solutions.Respect and Inclusivity- Able to work with many people with different backgrounds. Shows respect for individual differences, thoughts, and opinions of other team members and is supportive of new ideas and different perspectives shared by others. Seeks to understand through open communication and active listening.Adaptability - Able to adjust to new or changing assignments, processes, people, and environments and easily consider new approaches. Strives to find efficient and innovative ways to overcome challenges and improve current processes and work products. Takes action on opportunities to improve. Embraces change and feedback in order to be more effective, efficient, and best serve our members, retirees, employers, and fellow employees. Shows dedication to positive thinking and forward momentum when facing challenges.
Disclaimer: This job posting is not meant to be all-inclusive and the position itself is subject to change.
SERS is an Equal Employment Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. SERS is committed to ensuring all applicants can successfully submit an application for consideration. If you have a disability, and you wish to discuss potential accommodations to complete your application for employment, please call (614) 340-2255.
SERS does not accept unsolicited recruiter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with SERS.
84398.00 To 126598.00 (USD) Annually
