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Internal Job Title: Key Partner Manager
(hybrid)
External Job Title:
Customer Success Manager
Location:
US-GA-Atlanta (Sandy Springs)#LI-Hybrid
FLSA
: Exempt
Job Overview
:The Key Partner Manager will work with the Key Partner Services team and cross-functional Subject Matter Experts in executing business goals and operational efficiency for Key Partners in the company's OEM channel. With a focus on driving revenue, managing ongoing operations, spearheading initiatives, and overseeing major projects, the Key Partner Manager collaborates across the organization to develop and execute programs fostering mutual success for Key Partners and Safe-Guard.
Job Responsibilities:
- Assist the Key Partner Leader in creating medium- and long-term strategies to drive adoption and penetration of company products, services, and solutions that grow partner and company revenue.
- Onboard, develop, and lead team members to achieve Key Partner and Company goals.
- Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
- Implementing processes and initiatives across the organization that drive revenue and high-quality customer service experience for Key Partners.
- Reviewing and analyzing operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
- Leading and influencing the following operations to support Partners through the product delivery cycle as well as execute Key Partner imperatives:
- Projects and New Initiatives
- New Dealer Onboarding/Reinsurance Enrollment
- Rates/Forms/Compliance
- AR/AP/Client Account Services/Financial Systems
- E-Comm menu/Portal/Service Drive
- Claims/Cancellation/Dealer Direct/PWA
- Reporting/Data Analytics/BI/Risk
- Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption, increase product penetration, and spur new product development to grow account profitability.
- Lead weekly & monthly meetings with Client leadership as well as quarterly business reviews, strategizing with critical partners at the senior management level to achieve mutual business objectives.
- Gather data from internal teams for quarterly business reviews.
- Develop short-, medium-, and long-term strategies to achieve annual goals and objectives by product.
- Rank performance against objectives and provide forecasts to leadership as appropriate.
- Coordinate with External teams on understanding business goals & strategies and assisting in prioritizing tasks to achieve mutual business goals.
- Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans supporting business objectives.
- Coordinate with internal and Partner Technology teams to Identify solutions that drive overall business growth.
- Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
- Effectively influence across multiple functions and with external service providers to achieve objectives relevant to Key Partner accounts.
- Demonstrate critical thinking skills to develop dynamic business strategies.
- Drive overall Key Partner retention and profitability.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
- Bachelor’s or Master’s degree in Business, Technology, Operations Management, or related field
- 5+ years of demonstrated expertise in Key Account Partner Relationship Management
- Knowledge of standard systems and subject matter expertise in (1) or more operational areas, i.e., claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menus systems; F&I third party administration, Automotive OEM Financial Services, or Retail F&I operations.
- Proven experience in sales planning, business, and market development; Ability to take ownership of client portfolios and drive business
- Business acumen: ability to forecast with accurate data analysis
- Demonstrated ability to leverage internal and external resources to achieve objectives
- Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations; Demonstrated capability to communicate effectively with various organizational levels.
- Strong analytical, problem-solving, relationship, and account management skillset
- Entrepreneurial spirit, self-starter, pro-active, proven track record of sales success
- Flexible schedule with the ability to travel an average of 35% of the time.
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S.
and Canada.For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
