Description
We are seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic team in the Consumer Electronics industry. In this role, you will act as the first point of contact for our customers, providing exceptional support and information about our cutting-edge products. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and assisting with orders in a prompt and professional manner. As part of our customer-centric culture, you will have the opportunity to engage with customers across various channels including phone, email, and live chat.
Your strong communication skills will be essential in conveying product knowledge and troubleshooting any technical difficulties. This position not only requires a friendly demeanor but also a proactive attitude to assist customers effectively and advocate for their needs within the company. You'll be part of a team that values innovation and strives to enhance each customer's experience with our products. If you have a passion for technology and a deep commitment to customer service, we encourage you to apply and help us deliver exceptional experiences to our loyal customers. The hourly compensation for this position starts at $16.50 per hour based on a 40 hour work week.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about our consumer electronics products and assist customers in making informed decisions.
- Resolve customer complaints and technical issues by identifying the root cause and recommending appropriate solutions.
- Process orders, returns, and exchanges efficiently while ensuring all customer information is accurately captured.
- Follow up on customer inquiries and issues to ensure complete resolution and customer satisfaction.
- Maintain up-to-date knowledge of our product offerings, pricing, and promotions to accurately assist customers.
- Collaborate with team members and other departments to improve customer experience and streamline processes.
Requirements
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Proven experience in a customer service role
- Outstanding communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving skills with the ability to think critically and resolve issues effectively.
- Familiarity with CRM systems and customer service software; experience with ticketing systems is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A genuine interest in consumer electronics and a commitment to delivering excellent customer service.
- Bilingual Spanish a plus.
VOXX International currently offers all full-time employees’ medical, dental, vision (company fully pays vision), 401(k), life insurance, short-term disability and long-term disability.VOXX is an EOE.
Up to 16.50 (USD) Hourly
