Position: Service Manager for Mount Ridge – Baltimore, MD (Catonsville area)
Role Overview
As the Service Manager at Mount Ridge, you will lead a team of 2 Technicians in maintaining the physical integrity of this community with 266 apartment-homes and cottages. You will be the main point of contact for all things service related, which will involve coaching, scheduling, ordering supplies and services, preventative maintenance, and all day-to-day maintenance activities.$750.00 per month rent discount for live-on (if desired) + property bonus + health/dental/vision, matching 401K + paid training + fun events + on-call appreciation bonus
Most Important Responsibilities
- Demonstrate steady leadership to guide a skilled team of technicians as they make timely high-quality repairs and perform preventive maintenance.
- Independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate an action plan to your team and the residents.
- Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.
- Share your knowledge with the team, prioritize and delegate their tasks, make sure they follow CRC protocol and motivate them to go above and beyond the call of duty.
- Strong attention to detail and follow up to ensure quality of final work product.
- Share your knowledge with the team to promote teambuilding.
- Participate in the emergency on-call rotation every third week.
Most Important Qualifications
- 3+ years of exp as a Service Manager strongly preferred
- 5 years of industry experience
- EPA Certification required
- Technical skills must include the ability to troubleshoot/repair/maintain HVAC components (mini split-system units inside the apartment that function like a heat pump), appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements.
- Detailed record-keeping and reporting skills
- Vehicle/truck, tools, driver’s license, must participate in the emergency on-call rotation
- Customer service skills are a must
We own & operate all of our assets and invest in the long-term. Voted a Top Workplace Locally for 12 years straight and Nationally for the past several years in a row.
32 To 34 (USD) Hourly
