vCIO

Lyra Technology Group is seeking a vCIO for one of their operating companies. As vCIO at Gravity Networks, you will provide strategic IT leadership and guidance to our clients, aligning technology initiatives with business objectives to drive growth, efficiency, and innovation yielding additional revenue for the company and helping increase client retention.

Lyra Technology Group is a private equity-backed holding company that invests and operates in industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

With locations in Knoxville, Tennessee and Salt Lake City, Utah, Gravity Networks is dedicated to helping our customers focus on their business by achieving a streamlined technology environment. We have over 50 years combined experience in information technology and all things connected. We leverage our combined experience to provide the best managed IT solutions with best of breed products and offerings. If you are currently looking for an IT solution, that best meets your needs then please Contact Us and let Gravity Networks earn your business.Gravity Networks is an IT Managed Services company built on one main focus.

This revolutionary concept is Customer Service. This practice has been long forgotten in the IT world. Our focus is on what is best for you, the customer.

• Manage the business relationship with clients ensuring a level of client satisfaction and engagement. • Grow existing client direct service recurring revenue by expanding value and service. • Grow existing client direct service non-recurring revenue by expanding the services provided.• Participates in strategic business discussions with clients, focused on setting clear direction and achieving long term success.• Serve as an escalation point for account management problems, client issues, collections, etc.• Participate in Informational Briefings and other client events, including content selection, scheduling, promotion, registration, presentation, and post-event follow-up.• Contribute and adhere to the development of the Standard Operating Procedures (SOPs) for the Client Success Department.• Participate in annual client price increase process.• Participate in review of clients’ profitability and implementation of any necessary corrective actions.

• Contribute to continuous process improvement activities for the department, training, hardware, software, vendors, etc. • Document work performed, including: a detailed description of the work performed, time worked, and any follow-up required. • Maintaining up-to-date client documentation.

• A bachelor’s degree in the field of business, computers, network administration or Information Technology, or equivalent experience and/or training is preferred.• 7+ years of experience working with small and mid-size businesses in a Managed Services Provider (MSP) environment is preferred.• 5+ years of experience in performing technical account management and/or vCIO duties is preferred.• Strong knowledge of computer networking and computer infrastructure technologies, and computer support needs for small and midsize businesses.• Sales level experience with remote monitoring and mgmt.

software, ticketing, quoting systems.• Experience with Microsoft Office software (Word, Excel, and Outlook) is required. • Sales level certifications for various hardware and software products are helpful.If becoming part of a growing company in the tech space sounds appealing to you, let’s have a conversation.