Overview
Are you a night owl with a passion for technology and problem-solving? Join VectorUSA as a Service Desk Agent and start your IT career on the third shift supporting enterprise environments. This entry-level, in-office position offers a unique opportunity to gain hands-on experience in IT support, incident monitoring, and customer service during off-peak hours, perfect for individuals looking to break into the tech industry or seeking a consistent overnight schedule.As a Service Desk Agent, you'll be responsible for monitoring critical systems, managing incidents, and ensuring timely communication with customers, engineers, and vendors.
You will work a fixed third shift schedule from 10:00 PM to 4:00 AM, including weekends, in a collaborative environment that values accuracy, communication, and continual improvement.
The Skills You Will Gain
- Direct exposure to enterprise IT operations and monitoring tools.
- Proficiency in managing incidents and service tickets.
- Experience collaborating with engineers, vendors, and customers under real-world conditions.
- Training and mentorship from senior technical staff.
- Career development opportunities, including company-sponsored training and certifications.
- Strong foundational understanding of IT service management.
What Your Typical Day Will Be
- Monitor multiple event management systems for alerts and anomalies in customer IT environments.
- Review and respond to customer emails and system-generated notifications.
- Accurately document events, incidents, and resolutions using a service ticketing system.
- Follow defined workflows and escalation procedures to resolve or forward incidents.
- Make and receive calls related to service requests, outages, or status updates.
- Notify customers and internal stakeholders through formal communications.
- Identify process gaps and contribute to improvements in service documentation and workflows.
- Collaborate with engineers and team leads to support critical infrastructure events.
- Adhere to scheduled third shift hours (10:00 PM to 4:00 AM) and weekend coverage.
- Perform other operational or administrative tasks as assigned.
What You Bring to The Table
- Excellent written and verbal communication skills, especially in documenting and reporting.
- High attention to detail and ability to follow technical procedures accurately.
- Customer-first mindset with a calm and professional demeanor during incidents.
- Willingness to work overnight shifts and weekends as part of a consistent schedule.
- Interest in pursuing a long-term IT career and learning new technologies.
- Ability to recognize and communicate process improvements.
Qualifications
- High school diploma or equivalent preferred.
- Prior experience in a help desk or technical support role is beneficial but not required.
- Strong interest in IT systems, infrastructure, or support services.
- Availability to work third shift (10:00 PM – 4:00 AM) and weekends as part of a fixed schedule.
- In-office attendance required at our Charlotte, NC or Torrance, CA location.
- Must be legally authorized to work in the United States.
Work Environment and Location
- In-office role
- Third shift schedule: 10:00 PM – 4:00 AM, with weekend coverage required.
Compensation and Benefits
- Compensation Range Starting at: $17.00/hr. - compensation based on experience and location.
- Full benefits package, including:
- Medical, dental, and vision coverage
- Paid holidays and vacation
- 401(k) with company match
- Access to mentorship, career development, and training certifications funded by VectorUSA.
VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Life at VectorUSA
Thrive Here & What We Value1. VectorUSA is a premiere technology company that designs, builds, and maintains voice, data, and video networks throughout the country. | 2. With 35 years of experience and more than 375 employees, they work closely with their technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 3. They understand the complex demands of today’s dynamic technology environment and have exceptional abilities to deliver the best network solutions for their customers. | 4. As Vector expands their range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 5. They are a proud Equal Opportunity Employer/Veterans/Disabled and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</s> | 1. Emphasis on building trusted relationships with clients and fostering client satisfaction | 2. Focus on aligning IT service delivery with mission goals and emerging needs | 3. Commitment to compliance with DoD regulations, including FAR/DFARS, cybersecurity requirements, and organizational policies | 4. Encouragement of a culture of excellence, innovation, and collaboration among team members</s> | 1. Innovative technology solutions that support healthcare excellence | 2. Team that understands the critical nature of hospital infrastructure projects | 3. Cuttingedge network solutions and ongoing technical training | 4. Willingness to work evening shifts (starting at approximately 2:30 PM) to accommodate hospital operational needs. | 5. Commitment to maintaining safety and professionalism in sensitive healthcare settings.</s> | 2. With over 30 years of experience, they work closely with their technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 4. As Vector expands its range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 2. With over 30 years of experience, we work closely with our technical partners to provide customized solutions for public and private K12 and higher ed schools, ports and terminals, hospitals, large and small commercial enterprises, and state, local, and federal agencies. | 3. We understand the complex demands of today’s dynamic technology environment and continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions, helping businesses operate more securely and efficiently. | 4. As Vector expands our range of services, we continue to deliver customized solutions for our customers. | 5. Our comprehensive benefits package includes medical, dental, and vision; paid vacation and holidays; and a 401k matching program.</s> | Innovation at Every Turn: Work with the latest technologies and contribute to projects that redefine industry standards. | Diverse Projects, Diverse Impact: From schools to hospitals, your work will significantly impact various community sectors. | Growth and Learning: VectorUSA is your playground for professional development, offering endless opportunities to enhance your skill set and advance your career.</s> | 2. With 35 years of expertise, they collaborate closely with technical partners to offer tailored solutions for diverse clients. | 3. They understand complex demands in today's dynamic technology environment and have exceptional abilities to deliver the best network solutions for customers. | 4. As Vector expands their range of services, they continue to deliver smart technology solutions including Unified Communications and Collaboration, Innovative Infrastructure, Intelligent Surveillance, and Managed Solutions. | 5. Compensation includes competitive pay and a comprehensive benefits package.</s> | Uncapped earning potential through competitive base salary and generous commission structure | Close collaboration with executive leadership to help shape deal strategy and sales objectives | Continuous learning and training to stay up-to-date on VectorUSA’s technology offerings and industry advancements</s> | VectorUSA is a proud Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</s> | 1. Collaborative Environment | 2. Tailored Solutions for Diverse Clients | 3. Exceptional Abilities to Deliver Best Network Solutions | 4. Expanding Range of Services | 5. Comprehensive Benefits Package</s> | 1. Collaborative team environment | 2. Opportunities for career growth and leadership roles | 3. Industry insights that keep you ahead of evolving networking solutions and customer needs | 4. 24/7 support for critical systems, with potential for night, weekend, or oncall shifts</s> | Onsite Position in Norfolk, VA at a U.S. Navy Facility | May Require On-call Support and Occasional Travel to Naval Installations</s> | 1. Opportunity for Career Growth and Leadership Roles | 2. Collaborative Environment with Advanced Team of Solution Architects and PreSales Engineers | 3. Focus on Learning and Collaboration | 4. Emphasis on Technical Knowledge and ProductSpecific Skills | 5. Equal Opportunity Employer/Veterans/Disabled</s> | Uncapped commission structure and earning potential | Work with world-class pre/post-sales engineering team | $80,000/yr. - $100,000/yr. + commission and a comprehensive benefits package including medical, dental and vision; paid vacation and holidays; and a 401K matching program.</s> | Competitive compensation with performance-based project bonus plan | Comprehensive benefits including medical, dental, and vision insurance | Professional development opportunities including ProCore platform certification | Career growth in a supportive team environment with opportunities for advancement | Work flexibility with eligibility for partial remote work after six months based on performance</s>
