Description
Are you a self-directed professional with expert project management skills and a rigorous work ethic?Are you a resourceful leader who remains cool, calm, and collected during stressful situations? Are you an exceptional communicator who connects easily and builds strong relationships with everyone you meet?We’re seeking a confident, driven Program Manager to join our rock star Tour Operations team. This role acts as the “CEO” of the brand activation (mobile tour, pop up experience) they are assigned, managing a cross-functional internal team of experts to deliver on our promise.
This role is accountable for the overall success of the program, including expert execution of all program obligations, budget management, and client interactions & engagement. If you describe yourself as an emotionally intelligent leader with an uncanny awareness of internal and external customer needs, apply now!
RESPONSIBILITIES | ACCOUNTABILITIES
- 100% responsible for assigned programs and adherence to overall program execution; production, launch timeline and budget requirements per the scope of work
- Lead cross-functional team(s) to ready program for launch and provide optimum execution throughout the tour
- Primary point of contact for customer from start to finish of a program; build rapport and manage customer relationship to ensure high level of customer satisfaction
- Fully responsible for program budget, expense tracking, and incremental costs
- Interview, hire, and train drivers and field staff
- Remotely develop, coach, and manage field staff so they have everything needed to operate a successful program
- Ensure 100% D.O.T. compliance
- Responsible for program reporting, event and KPI tracking, and post program recap review
QUALIFICATIONS
Experience Required:
- At least 5 years of project management experience
- A solid foundation in project management methodologies
- Experience forecasting and managing six figure and above budgets
- Think and act like an owner, take responsibility for outcomes
- Ability to influence without formal authority both internally and externally
- Strong problem solving abilities, a passion for finding ways over, around or through barriers to success
- Flexible, being able to pivot when needed quickly in an ever changing environment
- A true team player – willing and able to assist with whatever is needed
- High emotional intelligence
Preferred:
- Project Management Professional ‘PMP’ certification preferred but not mandatory
- Bachelor’s degree preferred
Success in this role will be measured by:
- Client satisfaction metrics, including NPS and renewal rate
- Ability to successfully manage budgets
- Achieve and maintain compliance and safety standards
What we offer:
- Highly competitive hourly rate
- Paid time off
- Medical/dental/vision benefits
- Short & long-term disability options
- Retirement matching after 1 year
- On-site private-use gym
- Free Tesla charging
- Dog-friendly workspace
Check us out on social here and here.
