At Flow International Corporation, a SHAPE company, we are committed to delivering innovative manufacturing process solutions that empower our customers to succeed. Our team of industry-leading technologists, manufacturing experts, and service professionals work collaboratively to transform customer visions into reality.
What it’s Like to Work Here.
We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.
What We Offer.
In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.
ROLE
SUMMARY
The Field Service-Laser and Press Brake Technician is responsible for the installation, maintenance, and support of Flow’s advanced fiber laser cutting and press brake machinery. This role demands strong mechanical and electrical capabilities, a customer-focused mindset, and the flexibility to travel frequently.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Install, commission, troubleshoot, and repair CNC laser cutting and press brake equipment
- Deliver both on-site and remote technical support to ensure machines operate at peak performance
- Provide customer training on machine operation, safety procedures, and preventive maintenance
- Diagnose and resolve issues involving mechanical, electrical, and software components
- Prepare comprehensive service reports and documentation
- Maintain current technical documents and assist with identifying required parts
- Build and sustain strong customer relationships through professional service and support
- Participate in the on-call rotation for after-hours and holiday support
- Conduct routine and preventive maintenance as scheduled
SUPERVISORY RESPONSIBILITIES – None
TRAVEL-
Travel extensively—up to 100% overnight Monday through Friday, including occasional international trips
COMPENSATION & BENEFITS:
- Hourly pay range: $32–$36, based on experience and qualifications
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) plan with company matching contributions
- Paid time off (PTO) and disability insurance
- Tuition reimbursement for approved educational programs
- Ongoing career development and training opportunities
Qualifications
REQUIRED KNOWLEDGE, SKILLS, ABILITIES:
- High school diploma required; associate degree or technical certification preferred
- Minimum of 2 years’ experience with CNC laser and press brake systems
- Proven hands-on experience in field service or installation of industrial machinery
- Strong diagnostic skills in mechanical, electrical, hydraulic, and pneumatic systems
- Valid driver's license and passport required
- Capable of lifting to 70 lbs. and performing physically demanding tasks
- Willingness to work overtime and occasional weekends
PREFFERRED TECHNICAL SKILLS:
- Working knowledge of I/O modules, servo systems, encoders, and control cabinet components
- Experience with EtherCAT, Ethernet networking, reading electrical schematics, and mechanical blueprints
- Ability to maintain a personal basic tool kit (specialized tools will be provided)
PROFESSIONAL ATTRIBUTES:
- Strong verbal and written communication skills
- Excellent customer service skills with a professional demeanor
- Self-directed, adaptable, and able to work independently with minimal supervision
- Solid organizational and analytical problem-solving abilities
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams), Concur, and Kronos
TOOLS & EQUIPMENT USED:
- Standard office equipment
- Hand tools and precision machine tools
EDUCATION & TRAINING:
- Associate degree in Electronics, Robotics, or Mechanical Engineering preferred
- At least 2 years of recent experience servicing CNC, robotics, or motion control systems
- Experience with CNC programming is a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel. The employee is occasionally required to stand; walk; talk or hear; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms.
The associate must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
