Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change.
And so they created NeuroFlow.
What We Do:
We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions.
Together, NeuroFlow’s solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today’s healthcare ecosystem.
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
How You Will Help:
The Care Navigation team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from referring providers, case managers, and patients themselves. Our goal is to reduce the challenges that patients face in their search for care, and strive to make the process as seamless as possible in order to connect them to their physicians for proper mitigation of their symptoms.The Clinical Care Navigator will be a part of the team on Care Navigation, which falls within the larger Clinical Operations department at NeuroFlow.
They will be responsible for overseeing a caseload of clinically complex patients. This role will respond to any crisis phone calls and provide immediate crisis assessment and intervention. This role will provide expert clinical support to help improve our overall patient outcomes. The available shifts for this role would be 9am - 6pm EST Mondays - Fridays. This role would pick up shifts as needed, and must be available to work at least two shifts per month.
Responsibilities:
Clinical Care Navigators must demonstrate the ability to:
- Manage a clinical caseload ranging from moderate to higher acuity patients, including but not limited to SPMI and SUD, to support them through their care journey in accessing mental healthcare via phone and digital outreach
- Triage potential crisis calls and conduct risk assessments via telephone for patients in potential crisis
- Provide crisis intervention services, safety planning, and linkage to appropriate community and/or emergency services
- Provide continuous evaluation and follow up for higher acuity patients throughout their care journey
- Coordinate with internal stakeholders to ensure patient safety throughout the care journey
- Support non-clinical teammates in managing clinically complex cases
- Utilize NeuroFlow’s technology, tools, messaging, and workflows
- Ability to prioritize daily workloads to ensure patients are finding the care they need in a timely manner.
About You:
- 2+ years' clinical/crisis intervention experience required
- Master in clinical field (Ex: Social Work, Mental Health Counseling, Clinical Psych, etc) with state licensure (Ex: LMHC, LMFT, LMSW, LCSW, LPC, etc.)
- OR
- RN with psych experience
- Experience and comfort with fast paced environment and swift tactical change
- Must demonstrate clinical skills in risk assessment, safety planning and crisis intervention
- You are professional and organized in both written and verbal communication
- You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
- You are passionate about using technology and innovation to improve access to behavioral health services
- You have strong insight and judgment, and the ability to make quick and clinically accurate decisions for best practice
Preferred Qualifications:
- Foreign languages a plus
- Experience working in a technology and services environment
What We Believe:
NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
Act in accordance with NeuroFlow’s Information Security Policies.Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.Report security events or other risks to the organizationExecute organizational security processes or activitiesPerform security responsibilities that defined and communicated for their roleBe responsible for their actions regarding the security of organization