The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
The Senior Scrum Master is responsible for facilitating and conducting all sprint ceremonies, supporting 2-4 software engineering teams at FreedomPay. This includes running daily standups, sprint planning, facilitation of sprint retrospectives, and sprint reviews. The primary role is facilitation of the Agile Scrum process, by supporting a team of engineers and analysts through work prioritization, coordination and removing blockers. The Scrum Master works closely with the Product Management team, Team Lead developer and Software Development Managers to ensure sprint deliverables are on track and current development activity aligns with Product Roadmap and priorities.
Primary Job Responsibilities (including but not limited to)
- Guides the assigned team(s) and organization on how to leverage Agile/Scrum practices and values to maximize the delivery of business value.
- Influences team, departments and organization-wide Agile adoption, standards and maturity
- Tracks and publishes prescribed team metrics including velocity, team burndown and capacity. Exhibits ability to analyze collected data and present findings/trends to stakeholders
- Serves as a liaison between engineering leadership and teams helping to align strategic priorities and objectives with execution plans, timelines and overall delivery of value to the organization
- Guides the team on applying self-organizing, self-corrective behaviors; analyzing and adapting to the feedback inputs (eg. Metrics, Sprint Reviews, Retrospectives, etc.), all for the purpose of building high performing teams.
- Proactively identifies and solves systemic impediments and blockers to overall team and department success, and provides strategic recommendations for the team to engineering managers and leadership
- Empowers teams to self-organize and take ownership of work
- Builds a trusting environment where issues are raised without fear of blame, retribution, or being judged, with an emphasis on correcting and problem solving.
- Facilitates the completion of assignments efficiently and without coercion, assigning, or dictating the work.
- Champions and exemplifies collaborative discussion, decision making, and problem solving. Provides coaching and guidance to other Scrum Masters in identifying and adopting best practices to maximize team productivity, effectiveness and growth
- Drives consistent standards, practices and methods for internal communication, improving transparency, and radiating information to all involved stakeholders
- Coordinates and encourages participation from all team members in scrum ceremonies (Scrum, Backlog Refinement, Sprint Planning, Sprint Review, and Retrospective) and longer term planning exercises (Road Mapping, Release Planning)
- Supports the Product Management team in applying the scrum framework and agile principles, and help in refining and maintaining the product backlog.
- Coordinates with project managers, product owners, in the identification and mitigation of project risks.
- Serves as a mentor to more junior members of the Scrum/Agile teams
- Advanced understanding of applying team assessments to determine team maturity with Agile Development concepts
Required Skills and Qualifications
- Strong understanding of the Agile Manifesto, principles, and values, and the ability to teach/mentor other Agilists and Development Teams
- Mastery of multiple Agile frameworks (Scrum, Kanban, Lean, XP, etc…) and expertise in evaluating and applying the proper framework(s) in diverse and challenging environments
- Solid understanding of the Software Development Lifecycle
- Experience as a Scrum Lead for 3-8 years for a software development team utilizing Agile/Scrum principles.
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
- Ability to anticipate issues based on experience to help the team avoid or resolve the issues.
- Bachelor’s degree or equivalent work experience.
- Excellent oral and written communication skills including active listening.
- Experience with Azure DevOps, Jira, or similar ticket and project tracking software
- Advanced experience with organizing and Product Backlog, Delivery Plans, and Capacity Plans
- Strong experience and familiarity with team collaboration tools such as MS Teams, Confluence, Monday.com
- Knowledge of and/or experience with writing effective user stories and acceptance criteria.
- Experience providing Scrum Lead Services for multiple teams concurrently
- One of the following certifications:
- Advanced Certified Scrum Master (A-CMS) – Scrum Alliance
- Professional Scrum Master (PSM II) – scrum.org
One or more of the following qualifications Preferred
- Lean Six Sigma Yellow Belt or higher
- Agile Certified Practitioner (PMI-ACP) – Product Management Instituted
- Certified Scrum Professional Scrum Master (CSP-SM) – Scrum Alliance
- Certified Agile Facilitator (CAF) – Scrum Alliance
- Certified Agile Leader 1 (CAL 1) – Scrum Alliance
- Professional Agile Leadership I (PAL I) – Scrum.org
- Professional Scrum with Kanban (PSK I) – Scrum.org
- Professional Scrum Facilitation Skills (PSF) – Scrum.org
- Kanban Management Professional (KMP) – Kanban University
- SAFe Advanced Scrum Master (SASM) – Scaled Agile
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.FreedomPay is an Equal Opportunity Employer, including Disability/Veterans.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Apply for this job
