About almentor:
Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor became the leading online learning platform that offers a high-quality education to learners around the world.
Our Mission:
🚀 almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA
Job Overview:
We are looking for a seasoned community marketing professional with a strong background in building and nurturing engaged communities, ideally within the E-Learning or tech industry. You will be responsible for developing and executing a comprehensive community strategy—driving member acquisition, onboarding, and retention while fostering meaningful engagement across digital platforms and live events. In this role, you’ll act as the voice of the brand, manage campaigns, moderate discussions, and collaborate with internal teams to deliver a seamless, high-impact community experience that supports long-term growth and brand loyalty
As a Marketing Community Specialist, You will:
- Develop and implement a comprehensive community marketing strategy aimed at building engagement, trust, and sustainable growth.
- Serve as the face and voice of the DECI community across online platforms and live events.
- Lead webinars and represent the organization’s values in all community interactions.
- Plan and execute creative marketing campaigns to attract, activate, and retain new community members.
- Design a structured onboarding experience to help new members integrate into the community and gain immediate value.
- Develop educational and inspiring content to ensure continuous member engagement.
- Build strong relationships with members, addressing their inquiries and supporting their journey within the community.
- Conduct surveys, interviews, and informal check-ins to gather feedback and share insights with internal teams.
- Help implement recognition programs that highlight and celebrate member contributions and achievements.
- Publish and manage content across social platforms, encourage user-generated content, and foster meaningful interactions.
- Moderate discussions to maintain a positive, respectful, and inclusive community environment.
- Stay updated on industry trends and competitors.
- Compile insights and analytics reports to inform content, campaigns, and engagement strategies.
- Assist in business negotiations and manage the implementation of partnership-driven community activities.
- Track progress and ensure alignment with community objectives.
- Monitor and report on key community performance indicators (KPIs), including growth, engagement, sentiment, and overall impact.
- Coordinate closely with the Customer Experience and Customer Support teams to ensure consistent messaging, timely responses to inquiries, and a smooth overall experience for community members.
- Share recurring issues or feedback from the community to help improve user satisfaction and service quality.
The ideal candidate will have:
- 3–5 years of experience in community management, marketing, or a related role.
- Proven track record in growing and engaging online communities.
- Strong communication skills with experience hosting events or webinars.
- Skilled in content creation and social media management.
- Familiarity with community platforms (e.g., Discord, Slack, Facebook Groups).
- Experience analyzing community metrics and applying insights.
- Strong collaboration skills with cross-functional teams (e.g., CX, Product, Marketing).
- Passion for community building and creating inclusive environments
