ABOUT US
At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We’re building the future of in-store experience where every product and every person can be precisely located in real time.Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do.
Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!
ABOUT THE JOB
The Deployment Associate at Radar plays a critical role in the successful deployment of RADAR technology in retail stores. The successful candidate will possess a combination of technical skills, attention to detail, and the ability to work effectively in a team. The Deployment Associate will assist in the management of technology installations, working closely with the Deployment Manager and other team members to ensure high-quality installations. This role is integral to maintaining the efficiency and effectiveness of Radar’s deployment operations.
Responsibilities:
Deployment Operations :
- Project Execution: Collaborate with the Deployment Manager, as well as Operations and Support teams, to ensure efficient implementation of deployment plans.
- Coordination: Communicate with team members to ensure everyone is aligned on project tasks, timelines, and deliverables.
- Feedback Loop: Provide input and feedback on deployment procedures to improve the performance of internal teams and integrator partners.
- Documentation: Contribute to documenting the procedures and guidelines, and assist with revisions and improvements of documentation.
Quality Assurance:
- Conduct Checks: Perform quality checks on installations to confirm they meet Radar’s standards.
- Document Findings: Keep detailed records of installation processes and any issues encountered to facilitate future improvements.
- Process Adherence: Ensure all deployment activities follow established procedures and guidelines.
In your first 30 days, you will:
- Review and digest training materials to understand the RADAR business model and our core values
- Dive into videos and seminars to gain a better understanding of RADAR’s technology
- Visit RADAR offices to meet with team members and engage in debugging common issues
- Learn about customer support structure
- Learn best practices and ticket-handling processes
- Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides
- Meet with strategic team members
- Review all processes including escalations, maintenance dispatches and operations
Communication:
- Stakeholder Interaction: Communicate effectively with internal teams, customers, and external partners to provide updates on deployment status.
- Reporting: Report any challenges or delays to the Deployment Manager promptly to ensure timely resolution.
- Documentation: Maintain accurate documentation of installation processes, issues, and solutions.
Training and Development:
- Participate in Training: Engage in training sessions to gain a deeper understanding of RADAR technology and deployment procedures.
- Skill Development: Continuously develop technical skills through hands-on experience and training.
- Knowledge Sharing: Assist in training new Deployment Associates, Integrator partners, and other team members involved in the deployment process by sharing knowledge and best practices.
Safety and Compliance:
- Follow Safety Protocols: Adhere to all safety standards and protocols during installations to ensure a safe working environment.
- Compliance Checks: Ensure all installations comply with company policies and regulatory requirements.
- Incident Reporting: Report any safety incidents or compliance issues to the Deployment Manager immediately.
In your first 30days, you will:
- Learn about Radar's mission, history, and technology.
- Meet key team members and understand their roles.
- Participate in training sessions on RADAR technology and deployment procedures.
- Assist in a few deployment projects under the guidance of senior team members.
In your first 60 days, you will:
- Take a more active role in deployment projects, handling the management of installation tasks independently.
- Continue learning from senior team members and asking questions.
- Start identifying areas for personal improvement and seek feedback from the Deployment Operations Leads and peers.
- Communicate with team members to walk through resolutions and manage escalations.
In your first 90 days, you will:
- Begin to take ownership of small deployment tasks, manage quality assurance and improve processes ensuring installations are completed to Radar’s standards.
- Participate in team meetings and contribute ideas for improving deployment processes.
- Contribute to improvement of deployment processes and documentation.
- Evaluate personal progress and set goals for the future with input from the Deployment Operations Leads.
ABOUT YOU
Required:
- You have some experience in technology deployment or a related field, preferably within retail environments.
- You have a basic understanding of hardware installations and technical troubleshooting.
- You have strong attention to detail and commitment to quality.
- You are able to work well in a team and follow directions from senior team members.
- You have good communication skills, both verbal and written.
- You are willing to learn and adapt to new technologies and procedures.
- You are able to multitask and work in a dynamic environment.
Preferred:
- You have previous experience with RFID technology.
- You are willing to work weekends, nights, and holidays, as needed.
At RADAR, your pay is one part of your total compensation package. This role is a non-exempt position at $64,000-$97,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one.
This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.
CULTURE SNAPSHOT
Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.
