Reports To: Platform Services Manager (who is located at HQ in Calgary, AB, Canada)
Job Summary:The Support Analyst will provide support and guidance to users experiencing technical issues relating to Peloton’s Software Systems.Job Schedule:
- 3 week shift rotation involving on call weekends, early shifts and day shifts
Primary Job Responsibilities:
- Provides technical support and guidance to resolve user problems
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed
- Maintains knowledge of technical innovations, trends, and best practices within Peloton software offerings
- Maintains logs of support services provided in the ticketing system or other appropriate database
- Follows escalation procedures to move issues to the relevant internal teams
Other duties:
- Assists with the installation and set-up and post implementation configuration of Peloton's software offerings
- Performs other related duties as assigned.
Requirements:
- Related undergraduate degree in either: Information Technologies, Engineering, Computer Science, or a related field.
- Proven experience as a help desk technician or other customer support role is an asset
- Confidence with working knowledge of application servers and databases
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
About PelotonThe Peloton Platform energizes the oil and gas digital transformation through mobility, automation, and data integration by providing fully integrated well data lifecycle, production data lifecycle and land data management solutions. Today, over 600 oil and gas clients worldwide rely on Peloton technology to equip their stakeholders with the tools and information necessary to manage, simplify and optimize their operations. For more information, visit www.peloton.com.By submitting your job application, your confirm that you agree to the storing and processing of your personal data by Peloton as described in our Privacy Policy.
