About Flowcode
Flowcode is the offline-to-online technology platform reinventing how brands connect to consumers in the physical world. With our powerful enterprise grade QR and data analytics infrastructure, we enable enterprise clients to activate, engage, convert, and measure offline audiences in real time. We're growing rapidly — and as we move upmarket, elite-level storytelling is at the heart of our sales strategy.
About the position
The Head of Fraud Prevention at Flowcode will lead our efforts in identifying, preventing, and mitigating fraudulent activities on our platforms. This role will focus on reducing and mitigating fraudulent activity within our products and building a robust, data-informed fraud prevention ecosystem. The Head of Fraud Prevention will be responsible for proactively tackling fraud across all of our products and services.
Responsibilities
- Build and lead a cross-functional fraud prevention function at Flowcode
- Extend and scale robust fraud detection systems and processes, with Engineering and ML support
- Implement automated enforcement mechanisms for takedowns, account reviews, and remediation workflows.
- Work closely with Customer Support, Sales and Engineering to ensure alignment on fraud response
- Act as an internal subject-matter expert and escalation point for fraud-related incidents.
- Offer guidance and leadership in monitoring and managing domain trust as it relates to SEO and web presence
- Build relationships with ISP and vendor partners to address fraud reports in near real time
- Stay ahead of evolving fraud trends and techniques; develop response playbooks and preventative frameworks.
- Establish KPIs and reporting mechanisms to monitor fraud trends and remediation effectiveness.
- Evaluate and manage third-party fraud prevention tools and partners as needed.
Requirements
- 5+ years of experience in fraud prevention, risk management, trust & safety, cyber security, or related fields, ideally in SaaS or digital platforms.
- Demonstrated experience building or scaling a fraud program from zero
- Familiarity with abuse prevention and mitigation in user-facing web products
- Experience work with engineering teams on automated detection systems.
- Experience building relationships and leading delisting efforts with ISPs and security vendors for user-facing web products
Preferred Skills:
- Experience with platforms that host user-generated content or customer-facing web experiences (e.g., landing pages, site builders, etc).
- Experience with compliance and regulatory frameworks such as SOC2
- Knowledge of third-party risk tools
