About Us
Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.
The Opportunity
The security team at Observe is responsible for securing our application platform, cloud infrastructure, and IT systems to protect Observe and its 60 million Community members. As a Senior Infrastructure Security Engineer, you will collaborate closely with other security, cloud infrastructure, SRE, Engineering Development team members and other stakeholders to design and harden infrastructure, network, systems and access, implementing security best practices.
What you’ll be doing
- Function as the Subject matter expert for Systems, Network and Cloud Security.
- Support existing Cloud and Corporate Infrastructure security tools and propose improvements.
- Augment the On-shore Infrastructure security team-related activities to utilise follow-the-sun model.
- Lead an engineering team to develop platforms and systems to support IAM/PAM.
- Enhance OS, Systems-related security best practices, including Vulnerability, Patch Management, Forensics, Endpoint Detection and Response.
- Deploy and streamline role-based access control (RBAC), “break glass” methods, authentication/authorisation into environments, and implement migration paths for existing services.
- Define and implement a consistent pattern for the definition of access controls, integrate and manage a single source of identity.
- Develop, document System and IT security reference architectures, design patterns, roadmaps, and other architectural artefacts aligned with policies, standards and industry best practice.
- Leverage the structure of compliance frameworks (Eg MITRE, NIST, ISO 27001) to identify and implement necessary security controls.
- Automate security incident detection and response using scripting languages.
What you bring to the role
- 3-4 Years of hands-on experience across Systems, Network security and Cloud Security
- Strong team player, communication and documentation skills are required
- Deep understanding and expertise in Enterprise Corporate IT and Production Cloud Infrastructure, Systems, Hardware and OS
- Experience in Corporate IT security across IAM, Endpoint and other employee endpoint solutions
- Industry Certifications in Security, Systems and Network preferred
- Infrastructure Scripting and automation experience preferred (Python, Ansible, Powershell, Terraform, Jenkins)
- Experience with building IAM/PAM infrastructure entities- Federated Single Sign-On, SAML, etc
- Experience securing, designing and implementing large-scale distributed cloud systems, including but not limited to:
- Operating systems (such as RHEL, Ubuntu, CentOS, Mac, Windows, etc.)
- Container management solutions (e.g. Docker, Kubernetes, AKS, ECS)
- Containerisation and virtualisation technologies (e.g. containerd, Docker, VMWare)
- Automation and configuration management (e.g. CFEngine, Jenkins, Puppet, Ansible)
- Experience in rolling out security controls across the workforce, including understanding of security objectives, operational objectives, and trade-offs.
- Experience designing and implementing Cloud security architecture
What you can expect
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people.
We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
