Position Summary:
Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.
Position Responsibilities
- Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
- Accompany Community Managers on property tours to drive – inspect – coach/mentor and develop an understanding of properties; track property inspections through Board Vue
- Provide ongoing Leadership, Direction and Training to Community Managers.
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Maintain Annual & Board Meeting dates with communication dates, addresses and notes.
- Have and maintain a community watch-list with concerns, keep regional director updated with concerns.
- Attend Emergency Meetings with Manager as necessary.
- Attend Annual & Board Meetings as needed and randomly for training, mentorship and development and to check for quality of management.
- Maintain a professional demeanor when representing AAM at all meetings and functions.
- Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President
- Conduct bi-weekly touch base meeting with managers to gain understanding of their communities and address any concerns or questions.
- Assist with property/manager assignments.
- Train and supervise assigned personnel by providing leadership and direction and prepare and provide input on annual and 90 day reviews.
- Review, proofread and approve all mailings, notices, newsletters, etc.
- Review / Verify Board Packets are prepared per AAM and Board standards S-drive files are being maintained for Communities.
- Review property Inspection Reports.
- Handle escalated homeowner calls where homeowner is requesting to speak to someone above the manager.
- Participate, train, mentor, assist and monitor annual AAM processes such as budget, process to ensure completion of deadlines are achieved.
- Review Community Websites regularly for accuracy, content, updates, etc.
- Review SharePoint Task Lists, Board Vue, Community Status Reports, etc. regularly to ensure the manager is performing per AAM and Board standards.
- Attend transition turnover meetings from Developer Division, homeowner controlled or New Community properties.
- Maintain Annual Calendar for all Managers to ensure it remains updated.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to supervise staff effectively and delegate job duties as necessary.
- Ability to seek out and acquire new business.
Minimum Requirements:
- High school diploma or GED and five (5) years of full time, paid, professional experience in a Community Management role encompassing all of the following:
- Proven success in a supervisory role.
- Thorough knowledge of the HOA Management industry.
- Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
- Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
- Contract administration.
- Vendor management.
- Meeting facilitation with boards of directors and/or business partners.
- In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
- Valid driver’s license.
Non-essential Skills, Experience and Certifications preferred (NOT required):
CAAM, CMCA, AMS or PCAM
Reporting to This Position:
- Assigned Community Manager and Assistant Manager
Physical Demands & Work Environment
Utilizing personal automobile for commuting to and from assigned communities. Walking communities to inspect common areas per management contract.
