Director, Cyber Incident Response (eDiscovery)

Responsibilities and Accountabilities:

• Develop and execute CIR strategies that align with Cognicion’s business objectives and core values.
• Lead and mentor a high-performing team through coaching, feedback, and clear goal setting.
• Serve as a senior escalation point for key clients, ensuring needs are met with urgency and care.
• Drive operational improvements and implement best practices to enhance client delivery.
• Collaborate with cross-functional teams, including Business Development and Legal, to support growth and client satisfaction.
• Oversee KPIs, billing, and team utilization to ensure financial and operational performance.
• Contribute to internal strategic initiatives related to staffing, policy development, risk management, and reporting.

Qualifications:

• Bachelor’s degree required; JD or graduate degree in data science preferred.
• 7+ years of experience in eDiscovery or legal technology.
• 7+ years in client services or project/program management.
• 5+ years in a leadership or supervisory role.
• 3+ years of experience managing cyber incident response projects.
• Certifications in cyber response, data privacy, or project management (e.g., CIPP, PMP) preferred.
• Strong command of Microsoft Office and reporting tools (Excel, PowerPoint, PowerBI etc.).
• Understanding of privacy regulations, breach notification requirements, and associated data workflows.
• Experience managing offshore vendor teams and coordinating across time zones.
• Working knowledge of scripting and data analysis for custom reporting and triage workflows.
• Proficiency with cyber incident response tools such as Canopy, iConect, and SQL
• Familiarity with eDiscovery platforms (e.g., Relativity, Everlaw) is a plus but secondary to cyber tools.