About NMG:
Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation and rent-to-own dealers helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing and business support organization of its kind, representing billions in combined annual sales across the membership. For over 50 years, the organization has remained committed to the independent channel, empowering members with the scale, sophistication and efficiencies they need to compete while delivering the unmatched business intelligence, tools and resources required to win in an ever-changing business environment.
To learn more, visit our website at nationwidegroup.org or Nationwide Marketing Group LinkedIn
Job Location: Chester Springs, PA; Hybrid Work Model
Job Summary:
As the Custom Integration (C.I.) Member Services Coordinator, you will play a pivotal role in ensuring the seamless operation of our sales and member services activities. This multifaceted position requires a proactive and detail-oriented individual who can provide exceptional member support, manage sales-related processes, and oversee various platforms crucial to our organization's success.
Job Responsibilities:
Member support:
- Serve as point of contact for member inquiries and support.
- Address member concerns, provide information, and offer assistance as needed.
Member directory management:
- Maintain an organized and up-to-date membership directory.
- Regularly update and maintain the membership database with accurate and current information.
- Generate reports and queries from the membership database as needed.
- Provide relevant information to leadership or other stakeholders for decision making.
Manage MemberNet:
- Oversee the functionality and usability of MemberNet.
- Ensure members have access to relevant resources and information by regularly maintaining the membership database with accurate and current information.
Accounting support:
- Coordinate the processing of membership fees and payments.
- Work with accounting to reconcile payments and resolve and discrepancies.
Manage Slack:
- Administer and manage communication channels in Slack.
- Facilitate collaboration and information sharing among team members.
Manage CEDIA and AVIXA Academy Sites:
- Ensure that members receive necessary credential to access platform in a timely manner.
- Oversee the operations and activities of the CEDIA and AVIXA Academy portals.
- Ensure a seamless learning experience for participants.
Conference support and preparation:
- Collaborate with relevant stakeholders to gather content.
- Assist in managing member registrations for events, conferences, and other activities.
- Provide onsite support to enhance the overall member/vendor experience.
Additional Responsibilities:
Manage sales reports:
- Ensure accuracy and completeness of data.
- Compile and analyze sales reports to provide insights and trends.
- Generate regular sales performance reports for internal use.
Load sales data:
- Input and manage sales data into relevant systems.
- Collaborate with internal teams to gather necessary information.
Sales discrepancy research:
- Conduct thorough research to identify the root cause of sales discrepancies.
- Implement corrective measures to prevent future discrepancies.
Resolve discrepancies:
- Investigate and resolve discrepancies in sales records.
- Communicate effectively with internal teams to gather necessary information.
Qualifications:
- Associate’s or bachelor’s degree in administration or a related experience
- Two to four years of relevant office experience preferred
- Working knowledge of office processes
- Candidates must be able to complete and pass a background check upon offer of employment
Job Competencies:
- Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
- Excellent consulting, client management and business literacy skills with demonstrated understanding of corporate and business unit challenges
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively manage multiple conflicting priorities
- Exceptional oral and written communication skills
- Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Team player that can adapt in a fast pace and changing environment
- Proficient computer skills with working knowledge of standard business applications such as Microsoft Office, NetSuite and ADP HCMS experience; ability to quickly learn new computer applications as required
- Commitment to exemplifying the organizational core values and key competencies
Work Environment:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds. General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time.
A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.
Why you want to work with NMG:
Nationwide Marketing Group is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We believe that the future of our organization depends on building a diverse, representative, and inclusive team. We strongly encourage individuals of all backgrounds to apply.
Should you need any reasonable accommodations through the interview process, please let us know.
NMG offers:
- Competitive base pay and performance bonus, dependent on role.
- Medical, Dental, Vision with $0 cost Employee Only coverage options
- Employer Paid Basic Life/AD&D
- Employer Paid Short-Term and Long-Term Disability
- MetLife supplemental insurance benefit options
- Matching 401K with 100% vesting
- Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
- Business casual work environment
- Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more!
50000.00 To 55000.00 (USD) Annually
