Welcome to
Jackrabbit Technologies.Jackrabbit Technologies is the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently. We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolina and one of North Carolina’s Top Industry-Driven Technology Companies. Jackrabbit Technologies’ SaaS solution powers over 7000 clients in 35 countries around the world.Our culture empowers YOU. We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work.
And that “awesome place” is virtual--all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are US Citizens or Green Card holders with no special circumstances living in the US. We are not able to sponsor visas.As our Customer Journey Advisor, you'll be on the front lines of Jackrabbit's proactive churn prevention efforts. You'll use a clear, structured approach to identify at-risk clients, lead value-driven outreach, and reinforce the reasons clients chose Jackrabbit in the first place. This is an action-oriented role that works cross-functionally across Sales, Product, Support, and Onboarding.
You’ll engage directly with clients, spot patterns early, and act fast to prevent issues from escalating.This role is perfect for someone who is:
- Passionate about client relationships
- Comfortable leading tough conversations
- Energized by proactive outreach and pattern spotting
What you'll do.
- Execute Jackrabbit’s cancel prevention process by identifying at-risk clients and engaging them early
- Lead structured cancellation conversations and collaborate with Sales, Support, and Onboarding
- Act as an escalation point when save strategies need support
- Reconnect clients with features that align with their goals
- Refine and use save talk tracks and objection-handling workflows
- Document client feedback and track trends in HubSpot
- Share retention insights and escalate key issues for resolution
- Partner cross-functionally to ensure clients feel heard, supported, and valued
- Contribute to a culture of retention centered on responsiveness, empathy, and outcomes
What you're about. Relationships and results drive you. You notice issues early and move fast. You don’t shy away from difficult conversations—instead, you see them as a chance to build trust and protect client value.You have::
- Curiosity, clarity, and confidence in outreach
- Excellent follow-through and pattern recognition
- A calm, collaborative approach—even under pressure
- An instinct for customer advocacy and proactive problem-solving
- Experience in SaaS client-facing roles (Sales, Onboarding, or Support)
You also possess these key competencies:
- Interpersonal Savvy - Relates comfortably to a wide range of people
- Persuades - Uses compelling communication to influence outcomes and gain commitment
- Customer Focus - Builds strong customer relationships and delivers customer-centric solutions
- Decision Quality - Makes good and timely decisions that keep the organization moving forward
- Action Oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
What you bring.
- Confidence and empathy in tough client conversations
- Strong instincts for spotting churn risk and acting on it
- Cross-functional collaboration experience
- Familiarity with HubSpot, Power BI, or similar CRM/reporting tools
- Bias for action and a drive to create value beyond short-term saves
What you will love about us.
- Our Culture! Read what our employees say about working at Jackrabbit on Glassdoor.
- We work remotely. We always have - we always will!
- Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
- We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
- Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
- We pay you to play, rest, recharge and balance your life. Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
- You will grow your skills with us. Annual allowance for professional development.
- We give back. Paid Time to volunteer in your community.
Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
