Forcura, a leading healthcare technology company with a deep commitment to enabling better patient care, facilitates safe patient transitions and care coordination on behalf of providers across the continuum. The Forcura Care Coordination Platform combines provider workflow and collaboration tools, patient and provider engagement capabilities and analytics powered by frictionless clinical data exchange to support the unique needs of healthcare providers across numerous care settings and services. The company has received awards for Fastest Growing Company for five consecutive years, Best UI/UX Design in SaaS, and Best Places to Work by Inc. Magazine
Position SummaryThe position focuses on building and maintaining strong relationships with healthcare providers and practice managers while supporting their ongoing interaction with the organization. This role is pivotal in delivering a smooth and effective provider experience through proactive outreach, timely issue resolution, and close collaboration with cross-functional teams. The ideal candidate possesses strong analytical and problem-solving abilities, and a dedication to enhancing provider satisfaction and engagement with an entrepreneurial spirit.
Serving as a key point of contact between providers and internal departments, this role helps identify process improvements and leads initiatives to optimize the overall provider experience.Job Duties
- Develop an in-depth understanding of the platform and effectively understand and communicate how our solutions drive efficiency and ROI.
- Educate and consult with users on Forcura’s platform.
- Diagnose and troubleshoot software and network issues across a variety of systems, applications, and environments.
- Ensure timely processing of inquiries, maintaining efficiency, accuracy, and client satisfaction.
- Interpret and validate technical issues, test solutions, follow up, and escalate when necessary.
- Summarize data sets from various reports (ticketing system, internal reporting, etc)
- Proactively outreach to existing users to build and deepen the relationship by adding value through the interactions (providing new updates, asking for feedback, sending data to support the product value).
- Solicit new business from existing users by identifying key purchasing decision makers and establishing contact through phone, email, and direct marketing campaigns.
- Arrange for meetings as necessary between sales team and users interested in adding on paid features.
- Collaborate interdepartmentally to ensure continuous improvement of our product and processes by providing recommendations.
- All other assigned duties related to the position
Minimum Requirements
- Bachelor’s Degree from an accredited institution
- 2+ years of successful client service experience
- Positive, professional attitude and approach
- Passion for excellence and customer satisfaction
- Ability to juggle multiple priorities
- Desire to advance within a fast-paced organization with continuous change
- Proficient in Microsoft Office
- Strong organization, interpersonal and time management skills
Preferred Qualifications
- SaaS and/or healthcare experience
Physical Demands of Our Work EnvironmentThis position is in an office environment and uses a computer and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Forcura is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us atcareers@forcura.com. We will make every effort to respond to your request for disability assistance as soon as possible.Forcura is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.
