Why Join Us?
Join DAS Technology, a pioneering SaaS company revolutionizing consumer engagement through cutting-edge digital technology. As the force behind the automotive industry’s first next-level Consumer Data & Experience Platform® (CDXP), we empower over 9,200 retailers and OEMs to increase consumer response and lead conversions by leveraging patented AI-powered digital technology that delivers measurable ROI. If you’re passionate about innovation and eager to make an impact in a dynamic environment, DAS Technology is where you can thrive.
Be part of our journey to transform the way businesses connect with consumers—apply today and help shape the future of consumer engagement.
What You'll Do
We are seeking a strategic and people-focused Director of Client Success to lead our Client Success team in delivering measurable value, improving retention, and growing revenue across our client base. In this role, you'll coach and develop a team of Client Success professionals while driving proactive engagement, consultative upselling, and client advocacy. The ideal candidate combines strong team leadership with a data-driven mindset and a deep understanding of customer lifecycle management.
- Lead, coach, and develop the Client Success team, including performance management, training, and career development
- Own the strategy and execution for client retention, account health, and recurring revenue growth
- Partner cross-functionally with Sales, Product, and Marketing to enhance the client experience
- Act as an executive sponsor on strategic accounts and client escalations
- Implement reporting and KPIs to track team performance, retention rates, upsell opportunities, and client satisfaction
- Lead the creation and execution of a client save strategy for at-risk or canceling accounts
What You’ll Bring:
- 7+ years of client success, account management, or customer engagement experience, including team leadership
- Proven track record of improving client retention and expanding account revenue
- Strong team leadership skills with experience coaching and developing individuals
- Confidence leading ROI-based client conversations and driving strategic renewals
- Excellent communication and cross-functional collaboration skills
- Analytical mindset with the ability to interpret data and act on insights
- Experience in SaaS, automotive, or digital media/marketing industries preferred
Our Culture & Benefits
At DAS Technology, we believe that our success is rooted in our exceptional culture and the unique benefits we offer. We provide a range of comprehensive benefits, including free healthcare options, student loan repayment assistance, home purchase and refinancing support, and a no-cost veterinarian discount plan. Our commitment to employee well-being is reflected in our monthly half-days and the DASVentures employee-led group, which organizes health and wellness initiatives along with team-building activities.
Join a workplace where innovation thrives, and employees are truly valued.
Key Benefits
- Healthcare: Free & company-subsidized medical, dental, and vision plans.
- Financial Support: 401k & Roth 401k with company match, incentive stock options, and student loan repayment assistance.
- Work-Life Balance: Competitive PTO, 11 paid holidays, paid parental leave, and monthly bonus half-day Fridays.
- Employee Well-Being: Free life and disability insurance, mental wellness programs, and pet care discounts.
- Career Growth: Tuition and training reimbursement programs.
- Dynamic Environment: Modern, fun, and friendly workplace.
Plus More!
Enjoy a comprehensive benefits package designed to support your health, happiness, and financial success.
Equal Opportunity Employer
DAS Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind, including but not limited to race or ethnicity, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#LI-Onsite
