Summary: The Trainer II role is responsible for designing, developing, and delivering training solutions that support performance improvement and business goals. This role plays a critical part in onboarding new clients by creating and delivering training during transitions and implementations, building and executing training plans under tight deadlines. This position requires strong communication skills, instructional design capabilities, and a passion for coaching and developing talent.
Location:
Bell Techlogix Headquarters, Indianapolis, Indiana - Hybrid schedule of at least 3 days per week in office.
Essential Functions:
- Develop and deliver engaging training programs (virtual and/or in-person)
- Partner with transition teams to create and deliver onboarding training for new clients, ensuring smooth knowledge transfer and operational readiness.
- Serve as a key contributor during client transitions.
- Conduct training needs assessments to identify gaps and recommend solutions.
- Build instructional content including presentations, job aids, facilitator guides, and eLearning using adult learning principles.
- Deliver training via virtual and in-person formats
- Manage multiple training projects simultaneously
- Evaluate training effectiveness through feedback, assessments, and performance data.
- Collaborate with subject matter experts (SMEs), operations, and leadership to ensure training content is accurate and aligned with business goals.
- Participate in cross-functional projects and support ad hoc training needs as assigned.
- Utilize AI tools (e.g., Microsoft Copilot, generative AI platforms) to streamline content creation, enhance learning materials, and support innovative instructional design.
- Stay current with industry trends, training tools, and adult learning strategies.
- Other duties as assigned by management.
Required Education, Knowledge, and Experience:
- Must have a high school diploma or equivalent; College degree in a related field is preferred but not required.
- Must have at least 2-3 years of training experience.
- Experience supporting client onboarding or transition training in fast-paced environments.
Preferred Knowledge and Experience:
- Strong understanding ticketing systems, escalation procedures, and customer support best practices.
- Experience using eLearning authoring tools such as Articulate, Rise, Storyline.
- Experience using the ADDIE model to develop training curriculum.
- Experience delivering virtual training via a video conference tool such as Teams.
- Experience working in a Managed Service Provider (MSP) environment.
Conditions of Employment:
- Must pass post-offer, pre-employment background check and pre-employment drug test.
