Success in this role requires a strong understanding of clinical workflows, a pragmatic and user-centered mindset, and the ability to work cross-functionally to deliver incremental but meaningful improvements.
KEY RESPONSIBILITIES:· User Experience & Enhancement Executiono Triage and prioritize improvements across our existing platform based on customer feedback, support tickets, and known pain pointso Define lightweight, high-value enhancements and partner with engineering to deliver quicklyo Ensure usability and continuity across critical user journeys during platform transitions or retirements· User-Centered Decision-Makingo Rely on deep understanding of clinical workflows and user needs to assess impact and prioritize improvements, even in the absence of comprehensive datao Develop a strong intuition for what matters most to users by staying close to the details and regularly engaging with frontline staff and providerso Be comfortable speaking directly with customers to validate problems, pressure-test ideas, and ensure product changes align with real-world use· Cross-Functional Collaborationo Work closely with Engineering, Support, Sales, and Customer Success to align on high-impact initiativeso Communicate roadmap, tradeoffs, and status updates clearly to stakeholderso Serve as the primary product point of contact for all issues and enhancements related to our existing platformo Work closely with other Product Owners to ensure short-term fixes and enhancements are thoughtfully aligned with long-term product strategy and future state designA Great Candidate…o Thrives in fast-paced environments and takes pride in solving real customer problemso Is pragmatic and action-oriented, focused on delivering value without overcomplicating solutionso Has excellent communication skills and builds trust with cross-functional partners and customerso Embraces ambiguity and is excited to take ownership of a platform in transitiono Is passionate about improving healthcare delivery and creating better digital experiences for providers and patientso Is passionate about Baylor Genetics mission and eager to make a real impactQUALIFICATIONS:· Education:o Bachelor’s degree in business, computer science, information technology healthcare informatics, or related field.· Experience:o 8+ years of experience in product ownership, product operations, or equivalent roles, ideally within health tech, B2B SaaS, or clinical software environmentso Demonstrated success delivering incremental improvements to legacy or complex digital platformso Deep familiarity with provider workflows in clinical or laboratory settings strongly preferredo Experience working in agile, cross-functional teams; proficiency in Jira and Confluence is requiredo Ability to manage ambiguity, context-switch quickly, and make sound decisions with incomplete information
