Site Supervisor

Job Title:

Location:

Schedule:

Benefits:

Reports to:

Position Summary:

Core Values:

• Efficiency – Organization, order, productivity
• Excellence – Distinction, superiority, brilliance
• High Quality of Work – Impeccable, no complaints
• Teamwork – Cooperation, collaboration, partnership
• Respect – Esteem, high regard, admiration
• Dedication – Commitment, enthusiasm, diligence
• Responsibility – Authority, duty, trust
• Diversity – Strength in unity

Key Responsibilities:

Customer & Contract Management

• Ensure full compliance with the customer-company contract.
• Identify and exceed customer expectations through daily written and weekly in-person communication.
• Conduct inspections and walk-throughs with clients upon request.
• Address and resolve complaints immediately; maintain a complaint log with weekly reporting.
• Recognize and act on new cleaning opportunities within the account.

Team Supervision & Leadership

• Direct nightly operations and ensure all cleaning duties are completed.
• Supervise and guide Custodians and Leads to meet quality standards.
• Train and re-train staff; enforce uniform and policy compliance.
• Discipline employees in accordance with company and union guidelines.
• Delegate tasks effectively and provide consistent follow-up.

Operational Oversight

• Smart Inspect: schedule, assign, inspect, and verify task completion.
• Maintain accurate supply and equipment inventory; manage uniform stock.
• Organize and monitor completion of daily, weekly, monthly, and quarterly task lists.
• Respond flexibly to emergencies and special cleaning requests.
• Monitor and adjust staff workload as needed.

Labor Relations & Compliance

• Understand and uphold both the Employee Handbook and Union Agreement.
• Attend union and unemployment hearings when necessary.
• Work directly with union employees and understand labor contract terms.
• Collaborate with the Operations Manager to resolve unresolved employee matters.

Payroll & Administrative Duties

• Review and submit accurate and timely payroll.
• Track and resolve payroll issues or escalate to appropriate parties.
• Log and document employee complaints and disciplinary actions.

Qualifications:

• Demonstrated success in a leadership role within janitorial or facility operations.
• Proven experience in union environments and labor relations.
• Strong communication and interpersonal skills; customer service orientation.
• Ability to operate under pressure in a fast-paced environment.
• Skilled in scheduling, time management, inspections, and performance accountability.
• Proficient in basic computer applications for administrative tasks and communication.