Job FunctionsReal-time monitoringAnalysisResolution of network, server, and system issuesIncident management
Job RequirementsMinimum of 4 years of experience in network operations, troubleshooting, and incident managementHands-on experience with firewalls, routers, switches, and load balancers (Cisco, Juniper, Fortinet, etc.)Strong understanding and troubleshooting skills for LAN & WANProficiency in monitoring tools (Nagios, SolarWinds, Zabbix, PRTG, etc.)
SkillsNetwork protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.)Firewalls, routers, switches, and load balancers (Cisco, Juniper, Fortinet, etc.)Monitoring tools (Nagios, SolarWinds, Zabbix, PRTG, etc.)ITIL framework (incident, problem, and change management)Linux and Windows Server administrationWireless Network technologies (Aruba / Meraki etc.)Strong technical expertiseExcellent communication skillsAbility to work under pressure
Job Title:
L2 Network Engineer
About The Job:
We are looking for a highly skilled Level 2 NOC Engineer with a minimum of 4 years of experience in network operations, troubleshooting, and incident management. The candidate will be responsible for real-time monitoring, analysis, and resolution of network, server, and system issues while ensuring adherence to ITIL best practices and managing escalation matrices for effective incident resolution. The ideal candidate must possess strong technical expertise, excellent communication skills, and the ability to work under pressure.
Here’s What You’ll Do In This Role
- 4+ years of experience in a Network Operations Center (NOC) or a similar technical support role.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.).
- Hands-on experience with firewalls, routers, switches, and load balancers (Cisco, Juniper, Fortinet, etc.).
- Strong understanding and troubleshooting skills for LAN & WAN.
- Proficiency in monitoring tools (Nagios, SolarWinds, Zabbix, PRTG, etc.).
Knowledge of ITIL framework (incident, problem, and change management).
- Experience in managing and implementing escalation matrices for incident handling.
- Hands-on experience with Linux and Windows Server administration.
- Strong understanding and troubleshooting skills for Wireless Network technologies (Aruba / Meraki etc.)
- Experience with log analysis and troubleshooting system/network issues.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills for technical and non-technical stakeholders Review and analyze system specifications and business requirements.
- Good to have:
- Knowledge of cloud environments (AWS, Azure, or Google Cloud).
- Experience with automations & scripting (Python, Bash, PowerShell, etc.) for troubleshooting and task automation.
- Industry certification such as CCNA, CCNP, ITIL, or equivalent.
Life at Parkar Digital
Parkar Mission: Creating a new paradigm, Defining our karmic culture Parkar Digital is a Hybrid-first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America. Our solutions are powered by the Parkar platforms built using Cloud, Opensource, and Customer experience technologies. Parkar Digital offers an array of IT services across Cloud computing, Product development, Customer experience, Cybersecurity, and AI Engineering. We are an employer of choice with solid values and foster a culture of diversity, inclusion, belonging, and corporate citizenship. Our culture of inclusion, diversity, and equity is paramount in accomplishing our vision to empower our communities and create an impeccable employee experience. Your next career break is ahead. Visit https://parkar.digital/careers/ for our latest openings.
Thrive Here & What We Value1. Collaborative work environment2. Opportunities for career growth3. Flexible working hours4. Hybrid-first company with diverse backgrounds5. Gold Certified Microsoft Azure partner6. Customer-first approach with digital technologies7. IT services in Cloud computing, Product development, Customer experience, Cybersecurity, AI Engineering8. Emphasis on innovation and technology advancements9. Active integration of latest trends into solutions10. Harnessing power of technology for meaningful change
