[IN] Customer Success Trainee

Benchmark GensuiteKarnataka | Bengaluru, IndiaHybrid, Onsite

Full Time

Bangalore, IndiaInnovate with Benchmark Gensuite as a Customer Services TraineeAre you ready to innovate in the future? At Benchmark Gensuite, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Gensuite means using your skills to develop fresh ideas and initiatives.

Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed our customers' expectations.We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.Benchmark Gensuite BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare, and life insurance plans. We also pride ourselves on our friendly, accepting work atmosphere.

Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge.About Benchmark Gensuite…Benchmark Gensuite develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM | Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk, compliance, and sustainable business management systems. Our 65+ powerful web-based applications and actionable processes.

Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations, and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence, and continuous innovation. Over 1.5 million users trust Benchmark ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Benchmark Gensuite SubscribersWorldwide: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, WhirlpoolResponsibilities:• Gathering & understanding requirements from the customers• Drafting Business Requirement Documentation (BRD) for project specifications related to • business analysis• Provide application and functional support to Benchmark customers.• Communicate business requirement specifications to the development team and work with them • to scope the feasibility of required change; communicate the same to customers.• Participate in the User Acceptance Testing for various updates in Benchmark applications if • required• Troubleshoot/escalate the user inquiries timely via email, phone, or other tracking toolsQualification & Experience:• B.E/B.Tech degree in information science/computer science fields• Good knowledge in SQL• Excellent written and verbal communication skills• Good at time management skills• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and WordQuestions about the position? Please contact us at jobs.aapac@benchmarkdigital.com

Life at Benchmark Gensuite

Thrive Here & What We ValueCollaborative spirit of subscribers and partners | Continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT | Values diversity, equity, and inclusion | Encourages teams to connect and build a strong, supportive, and fun rapport through engaging team activities</s> | Continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT</s> | Collaborative spirit of our subscribers and partners | Regular team-building events and off-cycle reviews to promptly give excellent performers their due | Engaging team activities including happy hours and exciting virtual events | Benchmark Gensuite Team Member Networks offer a safe and supportive space for team members who share a common identity and empower them to voice their ideas and initiate action.</s> | Combining collective creativity and passion to meet and exceed the expectations of our customers | Values diversity, equity, and inclusion</s> | Offers annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due.</s> | Inclusive culture that values diversity, equity, and inclusion | Engaging team activities including happy hours and virtual events | Benchmark Gensuite Team Member Networks offer a safe and supportive space for team members to voice their ideas and initiate action.</s> | Empowering informed decision making | Improving employee safety | Lessening environmental footprint | Valuing diversity, equity, and inclusion | Combining collective creativity and passion to meet and exceed customer expectations</s> | Respect for Diversity Group and the Sustainability Group</s> | Encourages Teams to Connect and Build Strong Rapport | Empowers Employees to Voice Their Ideas and Initiate Action through Benchmark Gensuite Team Member Networks</s> | Emphasis on creating a culture that values diversity, equity, and inclusion | Encouraging teams to connect and build strong relationships through engaging activities like happy hours and virtual events | Offering regular off-cycle reviews to promptly give excellent performers their due | Providing opportunities for career growth and professional development</s> | Encourages team building events and off-cycle reviews to promptly give excellent performers their due | Offers annual bonus programs and regular team-building events | Provides a safe and supportive space for team members who share a common identity through Benchmark Gensuite Team Member Networks</s> | 1. Collaborative spirit | 2. Values diversity, equity, and inclusion | 3. Encourages team building events and virtual activities to connect and build strong relationships.</s> | Provides a safe and supportive space for team members who share a common identity and empowers them to voice their ideas and initiate action.</s> | Offers annual bonus programs and team-building activities</s> | Benchmark Gensuite values diversity, equity, and inclusion | 2. Friendly work atmosphere | 3. Continuous innovation | 4. Competitive package of compensation and benefits | 5. Global employees working seamlessly</s> | Innovative and collaborative work environment | Focus on fast return on investment (ROI), service excellence, and continuous innovation | Trustworthy solutions & services for incredible brands like General Electric and Whirlpool among many others | Competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare, and life insurance plans. | Friendly, accepting work atmosphere with team events and office-wide initiatives.</s> | Work schedule: 40 hours/week | Job Location: Mason, OH</s> | Offers annual bonus programs and collaborative innovation</s> | Encourages team building events and virtual events | Offers annual bonus programs, regular off-cycle reviews, and team member networks for support and idea-sharing</s> | Collaborative environment that values diversity, equity, and inclusion | Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action.</s> | Benchmark Gensuite Team Member Networks offer a safe and supportive space for team members who share a common identity</s> | Provides opportunities for career growth and development through exciting new technologies like Artificial Intelligence, Machine Learning, and IoT</s> | Encourages teams to connect and build strong relationships | Offers regular team-building events and off-cycle reviews | Provides opportunities for professional growth and development | Collaborative innovation culture</s>

[IN] Customer Success Trainee

Life at Benchmark Gensuite

Your tracker settings