Associate Director, Patient Navigator

The nest is a place where every role has meaning, every team member is respected, and every day is a chance to fly higher. When you join bluebird bio, you're not just landing a new gig, you become part of a flock that's pursuing curative gene therapies to give patients and their families more bluebird days. We are doers, thinkers and collaborators who embrace and live by our values:

• Persist for Purpose
• Be Compassionate
• Stay humble and curious
• Keep it real
• Celebrate (sm)all wins

Our innovation is rooted in the diversity of our teams and results are achieved through cooperation and the integration of multiple viewpoints. This is personal and we approach every challenge with radical care.

As a member of the Patient Services flock, you will have the opportunity to engage patients who are enrolled in the company’s patient support services program (

my bluebird support).

In this role, you will assist patients with seamlessly accessing bluebird bio’s FDA-approved gene therapies.

my bluebird support

is custom designed to account for the one-time administered, potentially transformative nature of our gene therapies. Our aim is to offer personalized assistance to each patient, and their caregivers, throughout the gene therapy treatment journey.

You'll help to bring more patients their bluebird days by: 

• Creating a supportive and trusting environment for patients and caregivers to seek information about bluebird’s gene therapies.

• Providing education, resources, and coordination along the patient journey.

• Assessing individual needs of the patient and developing an appropriate education and resource plan of action.

• Educating the patient on bluebird gene therapy coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for access.

• Successfully collaborating across functions to ensure a cohesive support network for patients.

• Communicating high level ‘insight themes’ back to a cross-functional team to refine how we approach patient and referring physicians engagement.

You’re the bird we’re looking for if you have:

• BA/BS with a minimum of 10 years of pharmaceutical/biotech patient services experience with deep expertise in access and reimbursement. Gene therapy experience is a plus. 

• Direct experience working with patients and/or caregivers.

• Excellent communication skills including the ability to connect and inspire patients, caregivers, and providers. 

• Strong people skills that demonstrate flexibility, persistence, humor, deep empathy, sensitivity, creativity and trust. 

• Comfort with technology, maintaining complete and accurate case notes, and compliantly following approved SOPs and ways of working 

• Curiosity to learn new things and digging into the 'why' 

• Highly proficient with key performance metrics and data analysis. 

• Knowledge of OIG and other guidelines relating to compliant medical communications.

bluebird bio is deeply committed to fostering an environment where diversity and inclusion are not only valued but prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities which strengthen our focus and fuel our growth.

bluebird is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.  All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics.