Are you passionate about providing exceptional client service and solving technical issues with precision and care? Join our team as a Client Support Specialist and play a key role in delivering top-tier support to our clients while working alongside Implementation, Development, and Relationship Management teams.
At Autoscribe, we believe client satisfaction starts with responsive, knowledgeable, and thoughtful support. If you're eager to make an impact in a fast-paced environment and have a background in technical help desk or payment support, we’d love to hear from you.
What You’ll Do
- Serve as a trusted partner to clients by delivering high-quality, prompt, and courteous support
- Respond to help desk inquiries and resolve front-line technical and payment-related issues
- Maintain and update client contact records and service documentation
- Train clients on systems and tools as needed
- Analyze and escalate urgent issues with clarity and efficiency
- Document workflows and contribute to knowledge base content
- Use service desk tools (like HappyFox) to organize, track, and categorize issues
- Collaborate cross-functionally with internal teams to resolve issues and improve the client experience
- Monitor file transfers and manage system files and reports
- Participate in a rotating on-call schedule outside standard business hours
- Engage in continuous improvement through training and performance feedback
What You Bring
- Associate’s degree or equivalent business experience
- 2+ years of technical help desk support experience
- Experience in financial services, banking, or ACH payment processing is strongly preferred
- Strong analytical and reconciliation skills
- Organized and detail-oriented, with excellent written documentation habits
- Proficient in Microsoft Office and Windows operating systems
- Familiarity with SQL queries, XML, and JSON formats is a plus
- A proactive, client-first mindset with excellent verbal and written communication skills
You’ll Thrive Here If You:
- Are a great listener and an empathetic yet effective communicator
- Stay calm under pressure and act quickly to resolve issues
- Take pride in delivering an exceptional client experience
- Love solving problems and finding root causes—not just quick fixes
- Enjoy learning and continuously improving your skills
Why Join Us
We’re a mission-driven company that values integrity, teamwork, and client success. You’ll have the chance to grow professionally while making a real impact on the clients we serve every day.We offer competitive pay and a full benefits package, including company paid life, disability and three medical plans to select from. This position is a hybrid one, working 2-3 days in the Jacksonville office. Compensation is commensurate with experience. This is a non-exempt, hourly position with an hourly rate of $26-$29 per hour.
This position is also overtime eligible.
