Customer Success Specialist - Italy and Southern Europe

OverhaulOverhaul Ireland | Dundalk | Louth, IrelandRemote, Onsite

Who We Are

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision.

The Role

We are seeking a high performing, curious, entrepreneurial-minded individual who will be both a client advocate and partner to ensure an excellent customer experience all round. The Client Success Specialist - Italy and Southern Europe will focus on building a strong working alliance between all stakeholders of the account and will be the primary point of contact for the client. The ideal candidate is a true team player and partner with a passion for driving a top-notch customer experience and building exceptional and long-lasting customer relationships.He/she should be resourceful, proactive, analytical, and highly committed to meeting the client’s needs, whilst possessing exceptional communication, organizational and inter-personal skills.

This is an in-office position. Location:Evropská 2590/33c,160 00 Praha 6

Performance Responsibilities

Being accountable as the primary point of contact for clients to facilitate and support the onboarding experience and foster quality assurance across the board
Build and maintain strong client relationships, excel at understanding the client’s business and dynamics of their internal operation
Keep up with changes to the technology and provide internal feedback
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Actively initiate and host product trainings and develop educational collateral for clients as needed
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Collect and analyse customer data, Forecast and track account metrics based on customer KPIs
Prepare reports on account status, maintain regular status checks and coordinate QBR
Consistently maintain updated knowledge and communication around the client’s processes, our company products, and serving as a liaison between the two
Maintain a high level of activity (meetings/emails/calls per week) to ensure regular client engagement – Assist directly with client requests or issues escalations as needed

What we expect from you

Fluent in English and Italian language
French language is an advantage
Strong written and verbal communication skills

Ability to travel up to 20% of the time
Excellent analytical and communication skills with strong business acumen and intuition
Well organized and can multi-task efficiently
Strong time management skills and ability to work independently and in a team setting
Positive attitude
Driven – possess a strong desire to be successful and self-directed
Passion for fast paced, high growth and challenging environments
Committed to continuous improvement

Nice to have

Multiple languages
Advanced personal computer skills
Experience in environments that are operational around the clock 24/7, 365 days per year
Experience with fortune 500 clients
Experience in security, supply chain or logistics

What we commit to you

Competitive starting base salary with performance-based increases
Progressive advancement opportunity and career mobility

Perks and Benefits

25 Days Annual Holiday
5 Sick Days
Contribution to Life/Pension Insurance
Meal Allowance
Holiday Allowance
Referral Bonus
Jubilee Bonus
Home Office

Life at Overhaul

Overhaul is the first real-time visibility and risk management system designed to bring compliance to the global transportation industry; providing a flexible system to ensure product integrity is upheld and access to the right information is available at the right time. Find out how Overhaul is removing roadblocks from within the supply chain industry by visiting our website at www.over-haul.com.

Thrive Here & What We Value1. Dynamic, Innovative, and Fun Team | 2. Highly Committed to Customers’ Experiences and Mission and Vision | 3. Top Employee Health and WellBeing Benefits | 4. Caregiver/Adoption/Family Leave | 5. Unlimited Vacation Policy | 6. Casual Dress | 7. Rotating Company ‘Perks at Work’ Program | 8. Commitment to Diversity and Inclusion</s> | Strong expertise in Overhaul policies and procedures | Adaptable and quick to learn new processes and tools | Self-directed, goal-oriented, and flexible | Ability to work cross-functionally and with a wide range of employees with different skill sets</s> | Rotating company ‘Perks at Work’ program</s> | 1. Dynamic and Innovative Team | 2. Highly Committed to Customer Experiences | 3. Mission and Visiondriven Company | 4. Top Employee Health and Wellbeing Benefits | Be part of a high-growth, innovative company revolutionizing supply chain risk management. | Develop expertise in logistics, SaaS, and strategic partnerships. | Work with industry-leading partners to drive joint revenue opportunities. | Opportunities for career growth within sales, partnerships, or marketing. | Perks and Benefits: Top employee health and well-being benefits. Care giver/adoption/family leave. Unlimited Vacation Policy. Casual dress. Rotating company ‘Perks at Work’ program.</s> | High-growth environment with opportunities for career advancement | Competitive salary and performance-based incentives | Comprehensive training and development programs | Collaborative and innovative company culture | Impactful role in shaping the future of supply chain technology | Work with a talented and passionate team</s> | Competitive starting base salary with performance-based increases | Residual monthly commission | Progressive advancement opportunity and career mobility | Perks and Benefits: Top employee health and well-being benefits, perks and discounts through employee assistance program, caregiver/adoption/family leave, free parking, business casual and casual dress, pet insurance, no-cost Employee Assistance Program, retirement savings plan and company match | Guided by core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity.</s> | Flexible Time Off Policy | Perks and discounts through employee assistance program</s> | Diversity and Inclusivity Statement</s> | 1. Top Employee Health and WellBeing Benefits | 2. Perks and Discounts through Employee Assistance Program | 3. Flexible Time Off Policy | 4. Free Parking | 5. Business Casual and Casual Dress | 6. Pet Insurance | 7. Retirement Savings Plan and Company Match | 2. Highly committed to our customers’ experiences and our Mission and Vision | 3. Resourceful, proactive, analytical, and highly committed to meeting the client’s needs | 4. Strong time management skills and ability to work independently and in a team setting | 5. Positive attitude | 6. Driven – possess a strong desire to be successful and selfdirected | 7. Passion for fast paced, high growth and challenging environments | 8. Committed to continuous improvement</s> | Diversity and Inclusivity Statement: Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.” All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</s>