About Us
TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions. We’re full service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.
About the TEN Care Incident Coordinator Position:
We are seeking an Incident Coordinator, specializing in breakdown service for our customers. In this role, you will provide critical support to drivers facing vehicle breakdowns, ensuring they receive timely assistance and solutions. You will coordinate with TEN locations and preferred vendors, provide troubleshooting guidance, and offer empathetic, solutions-oriented service to resolve breakdown-related issues.Key Responsibilities:
- Act as the first point of contact for customers experiencing breakdowns.
- Dispatch roadside assistance services and track progress until the issue is resolved.
- Troubleshoot issues over the phone when possible and advise on the next steps.
- Document all interactions and maintain accurate records of breakdown incidents.
- Ensure customers’ safety and satisfaction throughout the breakdown resolution process.
- Use the vendor network to assign a “preferred” vendor to each incident. Maintain professional communication with the vendor until there is a resolution and provide a TEN reference number at the initial report.
- Collaborate with internal teams to address any additional customer needs or follow-up.
Qualifications & Skills:
- Previous customer service experience, especially in crisis management or technical support, is a plus.
- Ability to think quickly, stay calm under pressure, and handle stressful situations effectively.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to think on your feet.
- Empathy and a customer-first approach to service.
Benefits:
We believe in rewarding our employees for their exceptional skills and dedication. That's why we offer our employees a range of attractive benefits that set us apart from the rest:
- Opportunity to receive bonuses
- Medical, dental, vision and numerous additional insurance programs.
- Generous paid time off structures and paid holidays.
- Equipment allowances, education reimbursements, & certification programs.
- 401k with company match and profit sharing.
- Recognition programs and service awards.
- Weekly pay.
- Wellness incentives.
Please note all prospective employees must pass a pre-employment background check and drug screen.All applications will be reviewed carefully by our team. Please note that only candidates selected for an interview will be contacted.TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
