System Administrator, Level 1

Independent SoftwareColumbia, Maryland, United StatesOnsite

What You Will DoAs a System Administrator, Level 1 you will be responsible for maintaining and deploying mission-critical voice and network systems. Your role will involve system configuration, hardware deployment, and technical documentation to ensure optimal system performance and compliance with user and mission requirements. You will also play a key role in evaluating emerging hardware technologies and providing system-level input to broader infrastructure solutions.Key Responsibilities

Provide both preventative and remedial maintenance for voice and network system hardware
Deploy, install, implement, and configure end-user devices, servers, networking gear, and peripheral equipment
Conduct site surveys and develop comprehensive Technical Design Packages and engineering plans
Analyze documented and derived system requirements to prepare hardware specifications
Document configurations, perform site testing, and prepare installation reports
Identify and resolve system issues, ensuring user requirements are met
Evaluate existing and emerging hardware technologies and develop related recommendations
Collaborate with project managers, security teams, and help desk personnel to manage technical projects and solve system-related issues

Required Skills and Qualifications

Demonstrated experience with Cisco Unified Communications Manager (CUCM)
Working knowledge of network configuration and hardware integration
Familiarity with Land Mobile Radio (LMR), e911 systems, and video teleconferencing technologies is a plus
Excellent communication, leadership, and interpersonal skills
Strong analytical, conflict resolution, and decision-making abilities
Ability to coordinate across departments and lead system administration efforts in complex environments

Education and Experience

Bachelor’s degree in Computer Science, Information Assurance, Information Security System Engineering, or a related field from an accredited institution
A minimum of five (5) years of experience as a System Administrator supporting programs of similar scope and complexity
In lieu of a bachelor's degree, an additional five (5) years of relevant experience may be substituted

Certifications

Required: DoD 8570 IAT Level II certification (e.g., Security+ CE, SSCP, GSEC, or equivalent

Clearance Requirement:

Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Life at Independent Software

Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation. Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams. Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile. Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.

Thrive Here & What We Value- Independent Software fosters a collaborative work environment where teamwork and open communication are highly valued.- The company prioritizes employee wellbeing with benefits such as health insurance, retirement plans, and paid time off.- Independent Software is an Equal Opportunity Employer (EOE), M/F/D/V.- Emphasis on teamwork and adaptability in a dynamic environment.- Focus on customer communication and relationship building.- Commitment to providing high-quality IT services to clients at all times.- Support for ongoing learning and professional development opportunities.- Independent Software values its employees, offering growth and development opportunities.- The company encourages continuous learning through training programs and mentorship.- Prioritizes worklife balance with flexible schedules and telework options when possible.