Hardware Technician, Level 1

Independent SoftwareColumbia, Maryland, United StatesOnsite

What You Will Do

As aHardware Technician, Level 1, you will provide hands-on support for video teleconferencing (VTC) systems and associated end-user devices. You will be responsible for the installation, operation, troubleshooting, and maintenance of hardware at customer or field locations to ensure uninterrupted communication services. Your role will be critical in maintaining system functionality, user satisfaction, and overall mission success.

Key Responsibilities

Install, configure, operate, and maintain VTC systems and end-user hardware such as PCs, thin clients, monitors, phones, printers, and radios
Troubleshoot and repair VTC-related hardware and software issues on-site and remotely
Perform technical maintenance and support on integrated systems and subsystems
Install and configure software applications as required for VTC and supporting devices
Interpret technical manuals and schematics to resolve complex issues
Prioritize tasks effectively while managing multiple support requests
Provide customer-facing support with a focus on professionalism and problem resolution
Maintain compliance with organizational security policies and procedures

Required Skills and Qualifications

Proficiency in the installation, maintenance, and troubleshooting of VTC equipment and associated technologies
Strong understanding of Active Directory policies and secure configurations
Demonstrated ability to work independently and with minimal supervision
Skilled in remote support and customer service best practices
Exceptional analytical, troubleshooting, and time-management skills
Strong communication skills with the ability to support both technical and non-technical users

Education and Experience

Candidates must meet one of the following:

High school diploma or GED with a minimum of four (4) years of relevant experience
Associate’s degree with a minimum of two (2) years of relevant experience

Certifications

Required: DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, or equivalent)

Clearance Requirement:

Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Life at Independent Software

Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation. Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams. Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile. Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.

Thrive Here & What We Value- Independent Software fosters a collaborative work environment where teamwork and open communication are highly valued.- The company prioritizes employee wellbeing with benefits such as health insurance, retirement plans, and paid time off.- Independent Software is an Equal Opportunity Employer (EOE), M/F/D/V.- Emphasis on teamwork and adaptability in a dynamic environment.- Focus on customer communication and relationship building.- Commitment to providing high-quality IT services to clients at all times.- Support for ongoing learning and professional development opportunities.- Independent Software values its employees, offering growth and development opportunities.- The company encourages continuous learning through training programs and mentorship.- Prioritizes worklife balance with flexible schedules and telework options when possible.