Job Functions1. Analyzing large volumes of data for customerrelated risks2. Creating risk notification and alert packages for customers3. Interfacing with customers and stakeholders to provide analysis reports and details4. Triage alerts for customers to give realtime intelligence5. Serving as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis
Job Requirements1. Analyzing large volumes of data for customerrelated risks2. Creating risk notification and alert packages for customers3. Interfacing with customers and stakeholders to provide analysis reports and details4. Triage alerts for customers to give realtime intelligence5. Serving as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis
Skills1. Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc.2. Superior research and analysis skills3. Ability to convey complex ideas, trends, and information in a simple way4. Solid interpersonal and social skills5. Experience with other SaaS, cyber security, or social media products or services is preferred1. Attention to detail2. Experience working in a team environment and responsible for certain aspects of service delivery3. Ability to lead a team and be a point of contact as a subject matter expert4. Selfstarting mentality, when you find a problem, you alert the team, and fix it…you don’t wait for the next task.5. Comfort working with a quickly growing team
Description
OPPORTUNITY OVERVIEW
As a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers.
Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner.
Responsibilities:
- Analyze large volumes of data for customer-related risks.
- Create risk notification and alert packages for customers.
- Interface with customers and stakeholders to provide analysis reports and details.
- Support and respond to customer requests for further information and analysis.
- Responsible for communications with the customers including: phone, video, email, and authoring reports.
- Triage alerts for customers to give real time intelligence.
- Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; Managing the team based on metric driven outcomes
- Serve as a resource for the Account Management team to explain the managed service.
- Act as a customer advocate internally, working across appropriate teams to solve customer challenges
- Support team productivity and outputs during assigned shifts.
- Identify opportunities for process improvement and efficiency.
- Provide coaching, training, and mentorship to team members.
- Act as a liaison between team members and upper management.
- Conduct regular performance evaluations and provide feedback to team members.
- Provide regular updates and reports on team progress to upper management.
Requirements
Required Qualifications:
- Attention to detail
- Experience working in a team environment and responsible for certain aspects of service delivery
- Ability to lead a team and be a point of contact as a subject matter expert
- Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc.
- Superior research and analysis skills
- Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process)
- Ability to extrapolate trends from mass amounts of disparate data
- Solid interpersonal and social skills
- Experience with other SaaS, cyber security, or social media products or services is preferred
- Must be willing to work alternative work schedule including partial weekends
- Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure
- Comfort working with a quickly growing team
- Ability to quickly adapt and recommend solutions as needed
- A self-starting mentality, when you find a problem, you alert the team, and fix it…you don’t wait for the next task.
- Familiarity and comfort with producing superior work while meeting aggressive deadlines
Benefits
- Competitive compensation
- Community-driven culture with employee events
- Generous time off
- Best-in-class benefits
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
Life at ZeroFox
ZeroFOX, the innovator of social media & digital security, protects modern organizations from dynamic security, brand and physical risks across social, mobile, web and collaboration platforms. Using targeted data collection and artificial intelligence-based analysis, ZeroFOX protects modern organizations from targeted phishing attacks, credential compromise, data exfiltration, brand hijacking, executive and location threats and more. Recognized as a Leader in Digital Risk Monitoring by Forrester, the patented ZeroFOX SaaS platform processes and protects millions of posts, messages and accounts daily across the social and digital landscape, spanning LinkedIn, Facebook, Slack, Twitter, HipChat, Instagram, Reddit, Pastebin, Tumblr, YouTube, VK, mobile app stores, the deep & dark web, domains and more.
Led by a team of information security and high-growth company veterans, ZeroFOX has raised nearly $100M in funding from NEA, Highland Capital, Silver Lake Waterman, Redline Capital and others, and has collected top industry awards such as Red Herring North America Top 100, the SINET16 Champion, Dark Reading's Top Security Startups to Watch, Tech Council of Maryland's Technology Company of the Year and the Security Tech Trailblazer of the Year.
The ZeroFOX team is comprised of builders, communicators and innovators working together to make the world safe for people and organizations in the digital age. Want to join fast growing team in a rapidly developing market View our current job openings and apply at: https://www.zerofox.com/careers/
Thrive Here & What We Value1. Competitive compensation & benefits2. Communitydriven culture with employee events, regular team bonding activities3. Generous time off, comprehensive health benefits & 401(k) plan4. Fun, modern workspace and respectful work environment5. Mission-oriented, customer-focused, collaborative, dedicated team6. Opportunities to learn and contribute knowledge, excellent communication7. Interested? Ready to apply at https://www.zerofox.com/careers
