Job Functions1. Deploying and configuring computer systems using Microsoft Deployment Toolkit (MDT) servers2. Fulfilling daily imaging and hardware requests for both new and recycled workstations, ensuring each device is properly configured with the latest image and software.3. Installing and maintaining communications equipment and peripherals to support operational readiness across the enterprise.
Job Requirements1. Deploy computer images using MDT and configure workstations based on established priorities2. Fulfill hardware requests and ensure equipment is ready for enduser deployment3. Install, configure, and maintain desktops, laptops, servers, printers, peripherals, and teleconferencing systems4. Train onsite personnel in the use of imaging tools and deployment best practices5. Troubleshoot, repair, and test various IT hardware, including fiber optic modems and Ethernet/telephone systems6. Maintain image benches and promptly notify management if functionality is lost7. Support remote users and resolve issues efficiently with minimal supervision8. Interpret and apply technical documentation, manuals, and schematics9. Follow Active Directory policies and maintain compliance with imaging and security protocols
Skills1. Proven expertise in imaging and troubleshooting Windowsbased systems (Windows 7/10)2. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access)3. Strong understanding of antivirus and patch management4. Ability to work independently, manage time effectively, and prioritize multiple tasks5. Excellent analytical, technical, and interpersonal communication skills
What you will be doing!
As an IT Field Support Specialist (Imaging), you will be responsible for deploying and configuring computer systems using Microsoft Deployment Toolkit (MDT) servers. You will fulfill daily imaging and hardware requests for both new and recycled workstations, ensuring each device is properly configured with the latest image and software. Your role includes installing and maintaining communications equipment and peripherals to support operational readiness across the enterprise.
Key Responsibilities:
- Deploy computer images using MDT and configure workstations based on established priorities
- Fulfill hardware requests and ensure equipment is ready for end-user deployment
- Install, configure, and maintain desktops, laptops, servers, printers, peripherals, and teleconferencing systems
- Train onsite personnel in the use of imaging tools and deployment best practices
- Troubleshoot, repair, and test various IT hardware, including fiber optic modems and Ethernet/telephone systems
- Maintain image benches and promptly notify management if functionality is lost
- Support remote users and resolve issues efficiently with minimal supervision
- Interpret and apply technical documentation, manuals, and schematics
- Follow Active Directory policies and maintain compliance with imaging and security protocols
Required Skills & Qualifications:
- Proven expertise in imaging and troubleshooting Windows-based systems (Windows 7/10)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Strong understanding of antivirus and patch management
- Ability to work independently, manage time effectively, and prioritize multiple tasks
- Excellent analytical, technical, and interpersonal communication skills
- Familiarity with Active Directory environments and group policies
- Physical capability to lift up to 50 lbs and operate a company vehicle
- Availability to work an assigned 8-hour shift between 6:00 AM and 6:00 PM, as designated by management
Education and Experience:
- High School diploma or GED required
- Minimum of four (4) years of relevant IT support or imaging experience
Certifications:
- Must meet DoD 8570 certification requirements; Security+ preferred
Clearance Requirement:
- Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.
Life at Independent Software
Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation.
Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams.
Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile.
Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.
Thrive Here & What We Value- Independent Software fosters a collaborative work environment where teamwork and open communication are highly valued.- The company prioritizes employee wellbeing with benefits such as health insurance, retirement plans, and paid time off.- Independent Software is an Equal Opportunity Employer (EOE), M/F/D/V.- Emphasis on teamwork and adaptability in a dynamic environment.- Focus on customer communication and relationship building.- Commitment to providing high-quality IT services to clients at all times.- Support for ongoing learning and professional development opportunities.- Independent Software values its employees, offering growth and development opportunities.- The company encourages continuous learning through training programs and mentorship.- Prioritizes worklife balance with flexible schedules and telework options when possible.
