Customer Support Specialist | On-Site | Seattle

GridSeattle, Washington, United StatesOnsite

About Us

Today’s financial system is built to favor those with money. Grid’s mission is to level that playing field by building financial products that help users better manage their financial future. The Grid app lets users access cash, build credit, spend money, optimize their taxes, and lots, lots more.Grid is a fast-growing team that’s deeply passionate about making a difference in the lives of millions. We’re solving huge problems and believe that every team member has a big role to play. Come join our growing team in our downtown Seattle office!

The team

Grid's customer support team handles everyday customer questions, making sure each inquiry is answered clearly and accurately. We collaborate with teams across the company, including Product and Engineering, to solve problems and enhance the customer experience. By listening to our users, we help improve our products and ensure our customers have a smooth and enjoyable experience with Grid.

The role

We are looking for a motivated Customer Support Specialist to join our growing team. In this role, you will answer customer questions, troubleshoot issues, gather feedback, and guide customers through new product adoption, to ensure a seamless and satisfying experience.

What you'll do:

Help customers with questions, troubleshooting issues, and providing clear guidance.
Respond to customer inquiries through email and live chat.
Identify and report product issues to the Product and Engineering teams.
Notice common customer challenges and suggesting ways to improve our product and support processes.

What we're looking for:

At least 1 year of experience in customer service or a similar role.
Currently pursuing or have a bachelor’s degree.
Strong verbal and written communication skills.
Self-motivated with a proven track record of independently solving problems.
Strong work ethic with the ability to meet high expectations in a fast-paced environment.
Ability to quickly assess customer needs and provide effective solutions.

$55,000 - $65,000 a yearBenefitsMedicalDentalVision401KTo keep things simple, at Grid we're looking for people that want to change the world for the better and have the boldness to tackle complex problems with creative solutions.Apply for this job

Life at Grid

Established in 1989, GRID-Arendal's mission is to create environmental knowledge that encourages positive change. We do this by organizing and transforming available environmental data into credible, science-based information products, delivered through innovative communication tools and capacity building services targeting relevant stakeholders. GRID-Arendal is a UNEP partner and works closely with other UN agencies and partners around the world to connect science to policy. Our goal is to shorten the distance between the emergence of new science and policy actions. We seek to influence thinking and action at the level of the global community on issues that require collective action because we cannot solve many problems through action at the national level alone.

Thrive Here & What We Value1. High levels of autonomy and ownership for team members2. Mission-driven team that's deeply passionate about making a difference in the lives of millions3. Commitment to simplifying high technical problems and effective communication4. Rapid CI/CD process enabling daily production shipping5. Focus on serving users while building a robust business6. Value curiosity, learning, and growth7. Motivated, mission-driven, and pragmatic team8. Dependence on each other to maintain high growth rate9. Ability to identify customer needs and implement solutions quickly10. Previous experience in a fast-paced startup environment