At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
We are hiring for a onsite Desktop Support Analyst II in Lebanon, NH! At DYOPATH, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!
Why DYOPATH?
- People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
- Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
What We’re Looking For: Desktop Support Analyst II
As a Desktop Support Analyst II, you will oversee and maintain the working order of computer hardware and software systems associated with each endpoint in the client’s domain. You will assist end users in resolving technical issues concerning customer's accounts, computer hardware, or company software. You'll be required to handle more advanced issues/tasks. This position requires a highly detail-oriented individual with excellent written and oral communication skills.And yes, you’ll be doing all this while having fun, working in a culture that’s all about teamwork, mutual respect, and making sure you feel appreciated!
What is the location, shift, and pay of the Desktop Support Analyst II?
- Location: onsite Lebanon, NH 03766
- Shift: Monday - Friday 8:00am - 5:00pm EST
- Pay: $27/h - 29/h
Essential Functions and Responsibilities:
- Analyze the user requests and incidents
- Organize meetings with users to discuss resolution with incidents that occur
- Provide technical support including: installation, deployment, and maintenance of company PCs, laptops, software, scanners, printer problems and various peripherals
- Supporting internal customers by troubleshooting software and hardware issues either face-to-face, over the phone, or through Chat software.
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Create, receive, and resolve end user incidents. tasks, and requests while maintaining response and resolution of contracted SLAs
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
- Create, Edit, and Maintain knowledge-base articles
- Performing updates: Microsoft security patches,anti-virus signature file, and other software/application updates
- Troubleshoot incidents, reports, or processes to resolve errors
- Document process requirements; write clear procedures and instructional manuals to build out self-service capabilities
- Other Duties as Assigned
What skills and certifications will you be bringing to the position?
- Familiarity with change management (ITIL)
- Be able to perform RCA
- Computer hardware troubleshooting proficiency level: Intermediate-Advanced
- Software troubleshooting proficiency level: Intermediate-Advanced
- SharePoint experience
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Demonstrate good judgment to support the clients with technical advice and problem resolution
- Perform other related duties as necessary
- Ability to work with team
- Capability to prioritize workload and meet deadlines
Why Join Us?
At DYOPATH, we believe that great support is the backbone of great work. You’ll be part of a collaborative, forward-thinking team that values your expertise and encourages continuous learning. Every day brings new challenges—and new opportunities to make a real impact.
Ready to Apply?
If you're passionate about technology, thrive in a fast-paced environment, and love helping others succeed, we encourage you to apply today. Let’s build better tech experiences—together.Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
