Key Output
• Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts. • Proactively assess, clarify, and validate customer needs on an ongoing basis• Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.• Assist with quotes for parts, service, and equipment management solutions• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs• Responsible for Marketing after sales products and services• Liaison Between Barloworld and Key Customer accounts ,Business Planning and / Budgeting Planning• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly• Use Salesforce to load all sale opportunities , customer meetings and calls, and machine inspections.• Compile and submit a monthly report with forecasts attached to management• Complete machine inspections and undercarriage inspections as per required targets.• Forecast undercarriage replacements and advise the customer.• Discuss machine and undercarriage inspection reports regularly with customers • Responsible for selling Caterpillar marketing initiatives• Parts quotations followed up and converted into sales ,Promote part sales through service• Achievement of Targeted Budget and Effective Expenses Management• Achievement of Operations and customer monthly KPI’s
Qualification, Experience and Competencies
• Matric/Grade 12• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);• 5 years Caterpillar experience as an artisan• B. Tech Sales/Marketing Diploma or Certificate – preferable • Workplace Competencies Business development skills and knowledge• Sound business communication skills (Managerial and technical report writing critical in role)• Sound technical knowledge of product brands, Sound business communication skills• Basic financial management skills, PC and Microsoft Office knowledge• Behavioural Competencies: Relations skills, Problem solving ,Analysis and Attention to detail• Listening, Influencing and Negotiation
